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Report on Service Directive

14. December 2016

This report is dealing with the Service Directive to illuminate any problems of discrimination and the enforcement of Article 20.2.

Report from the ECC-Net concludes that EU consumers are exposed to unjustified discrimination on grounds of nationality or residence.

Some traders use business practices as "geo-blocking" by creating artificial barriers and limit consumer access to services.

The report analyzes Article 20.2 of the Services Directive related consumer complaints reported to ECC-Net between 2013 and 2015.

Read the report: 

Do Invisible Borders Still Restrict Consumer Access to Services in the EU?

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