Hotel booking after Brexit
What are your rights if you have booked a hotel room in the UK after Brexit but it does not live up to your expectations? Or if you want to cancel a booking?
There are no special European Union rules governing your hotel accommodation booking. Accordingly, Brexit does not have a direct impact on your access to booking hotel accommodation in the UK.
If the hotel or booking platform where you book your hotel accommodation targets its marketing at Danish consumers, e.g. if the website language is Danish and you can pay in Danish kroner, the Danish rules will apply. If the car rental company does not target its marketing directly at Danish consumers, the British rules will apply.
However, if your hotel stay is booked as part of a package tour, you should be aware of the rules on purchasing package tours.
Read more under British package travel after Brexit.
Do you want to file a complaint about the hotel?
Within the EU, you have a number of extrajudicial options for lodging a complaint if, for example, a seller in another EU country disagrees that you are entitled to a refund for a product or service.
The extent to which you may exercise these options vis-à-vis UK-based companies is still subject to uncertainty. According to the UK’s former ECC office, most complaints bodies in the UK will continue to accept cases as normal. We will continuously update our information as we acquire more knowledge.
ECC Denmark will still be able to assist consumers in Denmark in cases involving British economic operators.
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