Help and advice for consumers travelling and shopping within the EU
We provide guidance and advice for consumers in Europe. Know your rights and get free help to make a complaint
European Consumer Centre Denmark helps you with cross-border purchases within the EU.Read more about us, why we are here and how we can help you.
About Europan Consumer Centre Denmark
Do you want to complain about a seller within the EU, Norway or Iceland?
Have you experienced problems with a purchase abroad? Have your flight been delayed? Or frauded when renting a car? You may have the right to get a refund or compensation.
How to file a complaint
Latest news
See all-
It should be easier to withdraw from an online purchase
When you shop online from another EU country, EU rules give you at least a 14-day right of withdrawal. New rules now require online shops to make it easier for you to exercise t...
Read more
-
Guide: Are You Having Problems Buying or Selling Items on Vinted?
Vinted is a popular platform for buying and selling second-hand items. However, when you trade on Vinted, you are generally buying from another private individual. This means th...
Read more
-
“Rent your car from somewhere with a complaints channel”
When the clutch failed after driving in Majorca for just one day, Lars Petersen was glad he had rented the car through an agent that was a member of a European complaints organi...
Read more