Help and advice for consumers travelling and shopping within the EU

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Coronavirus and your rights when travelling

Your options for getting your money back or a refund on some of your expenses depend on several factors. Learn about your consumer rights here
Coronavirus

We provide guidance and advice for consumers in Europe. Know your rights and get free help to make a complaint

European Consumer Centre Denmark helps you with cross-border purchases within the EU.Read more about us, why we are here and how we can help you.
About Europan Consumer Centre Denmark

Do you want to complain about a seller within the EU, Norway or Iceland?

Have you experienced problems with a purchase abroad? Have your flight been delayed? Or frauded when renting a car? You may have the right to get a refund or compensation.
How to file a complaint