Help and advice for consumers travelling and shopping within the EU
Coronavirus and your rights when travelling
We provide guidance and advice for consumers in Europe. Know your rights and get free help to make a complaint
Do you want to complain about a seller within the EU, Norway or Iceland?
Latest news
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What are your options if your holiday or trip is affected by the coronavirus?
Your options for getting your money back or a refund on some of your expenses depend on several factors. Learn about your consumer rights here.
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The Danish Consumer Ombudsman: Luxembourgish dating website is misleading consumers
The Danish Consumer Ombudsman has requested that the Luxembourgish authorities take action against the dating website Be2’s marketing practices. According to the Danish Consumer Ombudsman, the dating website misleads its users in violation of Danish and European law.
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Press release: New information campaign to help consumers in Denmark shop securely online
Most e-commerce goes smoothly, but sometimes consumers encounter problems. The Danish government has launched an ongoing information campaign entitled “Nethandel #heltsikkert”. 12 authorities and public institutions are behind the campaign, including the ECC Denmark, which is the European Commission’s Consumer Centre in the Danish Competition and Consumer Authority.