Here you can download various reports, surveys and leaflets published by the ECC Network.
17. January 2018
The Quality Charter describes services you can expect to receive and sets out the standard of service consumers are entitled to expect when contacting the ECC-Net.
03. November 2017
EU study into public experiences of subscription traps in in six countries.
30. August 2017
European Consumer Center helps consumers if problems arise after a purchase in EU, and inform about EU consumer protection rules. In addition, we participate in relevant network activities in order to develop the consumer area.
16. March 2017
A new report from the European Consumer Centres Network focuses on the impact of counterfeiting on individual consumer shopping online.
14. December 2016
This report is dealing with the Service Directive to illuminate any problems of discrimination and the enforcement of Article 20.2.
09. October 2016
In this publication you can read about the rules for winter tires in Europe.
15. September 2016
European Commission have published Consumer Markets Scoreboard 2016 showing data on the functioning of 42 key consumer markets in the EU.
29. July 2016
Tips to have a safe journey and a good experience at the Olympics in Rio.
03. June 2016
If you are traveling or shopping in the EU, then you can find many useful tips in this book about your rights as a consumer in the EU.
03. June 2016
World Anti-Counterfeiting Day June 8th 2016 have focus on problems related to counterfeit products.