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Here you can download various reports, surveys and leaflets published by the ECC Network.


Gå til Package travel in Europe - a quick guide

08. September 2020

Get tips on package travels in Europe with this guide; What is a package travel? How are you protected in case of changes to your travel plans or bankruptcy?

Gå til New ECC Report on Safer Streaming

15. June 2020

Safer Streaming: Threats from illegal video on-demand services and what you can do about it.

Gå til For a Europe which protects its consumers: Air travel

07. February 2020

Air Passenger Rights (APR) is one of the core areas of the European Consumer Centre Network (ECC-Net). In this policy paper, we give our feedback on the EU regulations, based on thousands of consumer questions and cases every year.

Gå til Misleading consumers online is a cross-border issue

13. August 2018

Publication from the Danish Competition and Consumer Authority about the rising number of companies who consciously, and in violation of the law, mislead consumes online

Gå til Car rental in Europe

03. July 2018

Car rental in Europe can be tricky. Here are some advices to rent in peace in a brochure from the French ECC office that covers all the aspects of renting a car in Europe.

Gå til Annual report for the ECC Denmark 2017

02. July 2018

Last year was exciting and busy for ECC Denmark.

Gå til Quality Charter

17. January 2018

The Quality Charter describes services you can expect to receive and sets out the standard of service consumers are entitled to expect when contacting the ECC-Net.

Gå til Subscription Traps in Europe

03. November 2017

EU study into public experiences of subscription traps in in six countries.

Gå til Annual folder 2016

30. August 2017

European Consumer Center helps consumers if problems arise after a purchase in EU, and inform about EU consumer protection rules. In addition, we participate in relevant network activities in order to develop the consumer area.

Gå til Report on counterfeit goods online

16. March 2017

A new report from the European Consumer Centres Network focuses on the impact of counterfeiting on individual consumer shopping online.