Publications

Here you can download various reports, surveys and leaflets published by the ECC Network.

 

Misleading consumers online is a cross-border issue

13. August 2018

Publication from the Danish Competition and Consumer Authority about the rising number of companies who consciously, and in violation of the law, mislead consumes online

Car rental in Europe

03. July 2018

Car rental in Europe can be tricky. Here are some advices to rent in peace in a brochure from the French ECC office that covers all the aspects of renting a car in Europe.

Annual report for the ECC Denmark 2017

02. July 2018

Last year was exciting and busy for ECC Denmark.

Quality Charter

17. January 2018

The Quality Charter describes services you can expect to receive and sets out the standard of service consumers are entitled to expect when contacting the ECC-Net.

Subscription Traps in Europe

03. November 2017

EU study into public experiences of subscription traps in in six countries.

Annual folder 2016

30. August 2017

European Consumer Center helps consumers if problems arise after a purchase in EU, and inform about EU consumer protection rules. In addition, we participate in relevant network activities in order to develop the consumer area.

Report on counterfeit goods online

16. March 2017

A new report from the European Consumer Centres Network focuses on the impact of counterfeiting on individual consumer shopping online.

Report on Service Directive

14. December 2016

This report is dealing with the Service Directive to illuminate any problems of discrimination and the enforcement of Article 20.2.

Winter tires in Europe

09. October 2016

In this publication you can read about the rules for winter tires in Europe.

Consumer Markets Scoreboard 2016

15. September 2016

European Commission have published Consumer Markets Scoreboard 2016 showing data on the functioning of 42 key consumer markets in the EU.