Here you can download various reports, surveys and leaflets published by the ECC Network.
07. February 2020
Air Passenger Rights (APR) is one of the core areas of the European Consumer Centre Network (ECC-Net). In this policy paper, we give our feedback on the EU regulations, based on thousands of consumer questions and cases every year.
13. August 2018
Publication from the Danish Competition and Consumer Authority about the rising number of companies who consciously, and in violation of the law, mislead consumes online
03. July 2018
Car rental in Europe can be tricky. Here are some advices to rent in peace in a brochure from the French ECC office that covers all the aspects of renting a car in Europe.
02. July 2018
Last year was exciting and busy for ECC Denmark.
17. January 2018
The Quality Charter describes services you can expect to receive and sets out the standard of service consumers are entitled to expect when contacting the ECC-Net.
03. November 2017
EU study into public experiences of subscription traps in in six countries.
30. August 2017
European Consumer Center helps consumers if problems arise after a purchase in EU, and inform about EU consumer protection rules. In addition, we participate in relevant network activities in order to develop the consumer area.
16. March 2017
A new report from the European Consumer Centres Network focuses on the impact of counterfeiting on individual consumer shopping online.
14. December 2016
This report is dealing with the Service Directive to illuminate any problems of discrimination and the enforcement of Article 20.2.
09. October 2016
In this publication you can read about the rules for winter tires in Europe.