Theme

Brexit for consumers

The United Kingdom and the EU have entered into an agreement on their future relations. The agreement became effective on 1 January 2021. Here you will find information about your rights when you make purchases in the UK.

About this theme page

This theme page is a translated version of the ECC Denmark’s theme page on www.forbrugereuropa.dk. Therefore, some of the content reflects the Danish conditions.

If you wish to read more about VAT and other fees when shopping in british webshops, you can read more about Brexit on skat.dk (in Danish).

  • Car rental in the UK after Brexit

    Read here about your specific rights and where to lodge a complaint if you have had car rental problems in the UK after Brexit.

    Car rental in the UK after Brexit

  • Hotel booking after Brexit

    What are your rights if you have booked a hotel room in the UK after Brexit but it does not live up to your expectations? Or if you want to cancel a booking?

    Hotel booking after Brexit

  • British package travel after Brexit

    Read about your rights when purchasing a package travel from a british company.

    British package travel after Brexit

  • Purchase of goods and services in the UK after Brexit

    What happens to your two-year guarantee as ensured by EU law? If you buy a product from a British retailer now, what happens if you discover a defect after the exit date? Who can you go to for help and guidance?

    Purchase of goods and services in the UK after Brexit

  • Rights when travelling in the UK after Brexit

    Read about the impact of Brexit on your rights as a consumer when travelling to and from the UK by plane or ferry.

    Rights when travelling in the UK after Brexit

  • Complaint options after Brexit

    See how Brexit affects your opportunities of filing complaints against traders in the UK.

    Complaint options after Brexit

How to complain

Here you can find more guidance and an online complaint form if you have traded across the borders of the EU and will complain about a seller.
Guidance on complaint options