If you need personal advice you are welcome to contact us by phone within our opening hours. You are also welcome to use our contact form. If you are resident in another EU-country you should contact your local ECC.

If you need help, you are always welcome to contact us.

NOTE: When you contact European Consumer Centre Denmark please be informed that we register your data. We encourage you to read our privacy policy about your rights. 

Do you have a question about your rights?

If you have a question about what you are entitled to in connection to a purchase in another EU country, Norway, Iceland or the United Kingdom, you are welcome to contact our legal staff. Our service is free of charge.

  • Call us on tel. (+45) 41 71 52 00 or chat with us (all weekdays from 13-15 PM)
  • Ask us a question via our contact form

Do you have a specific complaint against a company?

If you have a specific complaint against a seller, you can use our online complaint form and we will help you get through with your claim. Our help is free of charge. 

Questions about the European ODR portal

  • email
  • tel. (+45) 41 71 53 34 (Monday-Friday from 13-15 PM)

Press contacts

  • Contact Emilie Line Fastrup, Communications Officer
  • Telephone (+45) 41 71 50 63
  • Email
  • Read more about the press service here

CVR no.: 10294819 

EAN no.: 5798000018006

Postal address:
European Consumer Centre Denmark
Carl Jacobsens Vej 35
2500 Valby