Here you can see all news from Consumer Europe. You can also use the search box if you are looking for something specific.
31. March 2020
Your options for getting your money back or a refund on some of your expenses depend on several factors. Learn about your consumer rights here.
07. January 2019
The Danish Consumer Ombudsman has requested that the Luxembourgish authorities take action against the dating website Be2’s marketing practices. According to the Danish Consumer Ombudsman, the dating website misleads its users in violation of Danish and European law.
20. November 2018
Most e-commerce goes smoothly, but sometimes consumers encounter problems. The Danish government has launched an ongoing information campaign entitled “Nethandel #heltsikkert”. 12 authorities and public institutions are behind the campaign, including the ECC Denmark, which is the European Commission’s Consumer Centre in the Danish Competition and Consumer Authority.
15. November 2018
The Danish Consumer Ombudsman has reported four Danish companies to the police because their customers have not been clearly informed that they also enter into a subscription when buying products. The webstores in question are bilablau.dk, flipsu.dk, ophoerspriser.dk og pluus.dk.
26. April 2018
The Consumer Ombudsman has received several complaints from consumers who have received products that they never ordered. At the same time, the consumers were threatened with collection fees from a company called ABC Collect LLC. The Consumer Ombudsman recommends that consumers do not pay these bills if they do not believe they ordered anything.
02. November 2017
European consumers are increasingly exposed to intrusive and misleading ads online. It is important that they adopt a more critical approach to these offers so they don’t end up paying for unwanted goods or subscriptions. Therefore, ECC-Net presents a film that enables consumers to identify online traps.
Gå til Two Danish companies reported to the police for sending unsolicited goods along with a demand for payment
11. May 2017
The Danish Consumer Ombudsman has reported two Danish companies to the police for sending unsolicited goods along with a demand for payment to consumers around the world. The police report is the result of a cooperation between national authorities within the EU.
16. March 2017
A new report from the European Consumer Centres Network focuses on the impact of counterfeiting on individual consumer shopping online.
03. November 2016
Ads on free samples, trials and contests cause a growing number of consumers in the Nordic countries to complain to the European Consumer Centres. These consumers feel tricked into subscription or they are being charged a sum on their credit card without approving.
29. July 2016
Tips to have a safe journey and a good experience at the Olympics in Rio.
13. April 2016
All traders * who sell to consumers are required to inform their customers of their options for dispute resolution.
13. April 2016
All traders* who sell online are required to provide a link to the Online Dispute Resolution (ODR) platform. The trader is required to inform its customers of their options for using the ODR platform, and the trader must state its email address.
14. December 2015
Today, The Eastern High Court ruled in favour of a consumer, as it declared that the online travel agency Goleif was required to reimburse the consumer’s home journey costs when the airline Cimber Sterling went bankrupt. The verdict has effect on handling 833 similar airline complaints filed at the Consumer Complaints Board.
23. September 2015
Danish consumers readily complain if they encounter unfair practices, and place great trust in compliance with consumer legislation. Compared with other citizens of the EU, the Danes are the third most knowledgeable about their consumer rights, although their knowledgeability has decreased since the last survey. This is revealed by the just-published European Commission's Consumer Markets Scoreboard (CMS).
26. August 2015
Think twice if you are offered a membership of a holiday club on your vacation in Southern Europe. The European Consumer Centers Network (ECC-Net) have heard from numerous Nordic consumers who regret the contract they signed during vacation – and subsequently find difficult to get out of.
16. June 2015
There are lots of difficult situations any traveler may encounter during a journey abroad. Picking up a rental car that is more expensive than agreed, finding out that a hotel room booked from home is unavailable, buying an item that becomes defective shortly afterwards: we've seen it all happen, haven't we? Thanks to ECC-Net: Travel app you now have the perfect tool to stay cool and express your rights in any European language.
11. March 2015
Also in 2014, complaints about air travel topped the list at European Consumer Centre Denmark. In the year ahead, the centre will focus specifically on air travel.
02. July 2014
A new mobile application supporting European consumers when travelling abroad
30. June 2014
Also this year, many consumers will be trapped in expensive contracts on holiday. This is reflected in brand new figures from European Consumer Centre Nordic, which has received 216 inquiries concerning holiday clubs since the beginning of the year. European Consumer Centre is now launching a film to warn against the traps.
12. March 2014
The ECC-Net receives a great number of cross-border complaints from consumers each year having experienced that their rights have not been respected, mainly when shopping online.