News

Here you can see all news from Consumer Europe. You can also use the search box if you are looking for something specific.


Consumers must oppose online traps

02. November 2017

European consumers are increasingly exposed to intrusive and misleading ads online. It is important that they adopt a more critical approach to these offers so they don’t end up paying for unwanted goods or subscriptions. Therefore, ECC-Net presents a film that enables consumers to identify online traps.

Two Danish companies reported to the police for sending unsolicited goods along with a demand for payment

11. May 2017

The Danish Consumer Ombudsman has reported two Danish companies to the police for sending unsolicited goods along with a demand for payment to consumers around the world. The police report is the result of a cooperation between national authorities within the EU.

Report on counterfeit goods online

16. March 2017

A new report from the European Consumer Centres Network focuses on the impact of counterfeiting on individual consumer shopping online.

Twice as many complaints about online traps

03. November 2016

Ads on free samples, trials and contests cause a growing number of consumers in the Nordic countries to complain to the European Consumer Centres. These consumers feel tricked into subscription or they are being charged a sum on their credit card without approving.

Guide to the Olympics in Rio

29. July 2016

Tips to have a safe journey and a good experience at the Olympics in Rio.

ADR: Information requirements for all traders – who sell to consumers

13. April 2016

All traders * who sell to consumers are required to inform their customers of their options for dispute resolution.

Information requirements for all traders – who sell online to consumers

13. April 2016

All  traders* who sell online are required to provide a link to the Online Dispute Resolution (ODR) platform. The  trader is required to inform its customers of their options for using the ODR platform, and the  trader must state its email address.

New EU report: Danish consumers are the most trusting in the EU

04. February 2016

Danish consumers readily complain if they encounter unfair practices, and place great trust in compliance with consumer legislation. Compared with other citizens of the EU, the Danes are the third most knowledgeable about their consumer rights, although their knowledgeability has decreased since the last survey. This is revealed by the just-published European Commission's Consumer Markets Scoreboard (CMS).

New EU report: Danish consumers are the most trusting in the EU

04. February 2016

Danish consumers readily complain if they encounter unfair practices, and place great trust in compliance with consumer legislation. Compared with other citizens of the EU, the Danes are the third most knowledgeable about their consumer rights, although their knowledgeability has decreased since the last survey. This is revealed by the just-published European Commission's Consumer Markets Scoreboard (CMS).

High Court ruling opens the processing of 833 airline complaints

14. December 2015

Today, The Eastern High Court ruled in favour of a consumer, as it declared that the online travel agency Goleif was required to reimburse the consumer’s home journey costs when the airline Cimber Sterling went bankrupt. The verdict has effect on handling 833 similar airline complaints filed at the Consumer Complaints Board.

New EU report: Danish consumers are the most trusting in the EU

23. September 2015

Danish consumers readily complain if they encounter unfair practices, and place great trust in compliance with consumer legislation. Compared with other citizens of the EU, the Danes are the third most knowledgeable about their consumer rights, although their knowledgeability has decreased since the last survey. This is revealed by the just-published European Commission's Consumer Markets Scoreboard (CMS).

Tourists regret buying memberships in holiday clubs

26. August 2015

Think twice if you are offered a membership of a holiday club on your vacation in Southern Europe. The European Consumer Centers Network (ECC-Net) have heard from numerous Nordic consumers who regret the contract they signed during vacation – and subsequently find difficult to get out of.

Travel app: Express your consumer rights in Europe

16. June 2015

There are lots of difficult situations any traveler may encounter during a journey abroad. Picking up a rental car that is more expensive than agreed, finding out that a hotel room booked from home is unavailable, buying an item that becomes defective shortly afterwards: we've seen it all happen, haven't we? Thanks to ECC-Net: Travel app you now have the perfect tool to stay cool and express your rights in any European language.

Air travel complaints remain high

11. March 2015

Also in 2014, complaints about air travel topped the list at European Consumer Centre Denmark. In the year ahead, the centre will focus specifically on air travel.

ECC-Net: Travel App

02. July 2014

A new mobile application supporting European consumers when travelling abroad

Beware of expensive holiday clubs

30. June 2014

Also this year, many consumers will be trapped in expensive contracts on holiday. This is reflected in brand new figures from European Consumer Centre Nordic, which has received 216 inquiries concerning holiday clubs since the beginning of the year. European Consumer Centre is now launching a film to warn against the traps.

Chargeback in the EU/EEA

12. March 2014

The ECC-Net receives a great number of cross-border complaints from consumers each year having experienced that their rights have not been respected, mainly when shopping online.

Commission and Member States to raise consumer concerns with app industry

12. March 2014

Europe's "app economy" is booming. It employs over 1 million people and is expected to be worth €63bn in the next five years.

A record year for the European Consumer Centres

20. February 2014

The Network of European Consumer Centres across the EU handled more than 80,000 enquiries from citizens across the EU in 2013. This represents an increase of 11% compared to 2012.

Important to be able to trust a trust mark

28. October 2013

New report shows that there is a need for increased consumer awareness in the field of trust marks.