Privacy policy for the use of consumereurope.dk

How we process your data

The Danish Competition and Consumer Authority is the data controller for the data we receive about or from you in connection with a case or information request.

'Personal data' refers to any type of information about an identified or identifiable natural person, i.e. all kinds of data that can be linked, directly or indirectly, to a person. This could be a first name and surname, a private address, e-mail address or social security number, for example.

The Danish Competition and Consumer Authority processes the personal data that you give us, or which we receive from other authorities, companies or citizens. The Danish Competition and Consumer Authority may also obtain data about you from other authorities, companies or citizens, where this is necessary for the performance of the tasks of the Danish Competition and Consumer Authority.

Our basis for processing personal data

Our basis for processing your data is primarily based on our legal tasks or as a public authority. Under the General Data Protection Regulation, the basis for processing general personal data is found in Article 6(1)(c) and/or (e). Our newsletter is sent based on consent, cf. Article 6(1)(a). Our basis for processing sensitive data is primarily according to Article 9(2)(f) or (j).

The Danish Competition and Consumer Authority also has a Cookies Policy, which explains how we handle cookies on our web pages.

Who can access your data?

Employees of the Danish Competition and Consumer Authority have access to your personal data where this is necessary in order to process your case/communication or our tasks as a public authority. Your personal data are stored securely and confidentially.

Data about you are saved for as long as we deem it necessary in order to meet our obligations as a public authority and in order to comply with relevant legislation, including the Danish Archives Act.

We only pass on data where this is necessary to the general handling of our tasks. For example, this is often required for complaints about companies in connection with a hearing. Data may also be passed on if this is necessary in order for other authorities to undertake their tasks. 

What rights do you have?

The General Data Protection Regulation provides a range of rights, such as the right to be informed about our processing of your personal data (disclosure obligation), the right to access and the right to rectification. These rights are stated in particular in Articles 13–18 and Articles 20–22. The Danish Competition and Consumer Authority is required to provide a range of information if we process data about you. This applies both when we receive information from you and in the eventuality that we receive information from entities other than you.

You can request access to the data that the Danish Competition and Consumer Authority processes about you. This means that you are entitled to view the personal data we hold on you, and you are entitled to receive information regarding how and why we process data about you.

You are entitled to have incorrect data about you corrected as quickly as possible, and you are entitled to have supplementary data added if the data are incomplete.

The Danish Competition and Consumer Authority produces general analyses within the areas in which we work. If we receive personal data in material that is solely for statistical or scientific purposes, the right to access and the right to rectification, among other things, are restricted. This follows from section 22(5) of the Danish Data Protection Act. 

You can read about your rights at Datatilsynet (the Danish Data Protection Agency).

Complaints

You can complain to Datatilsynet (the Danish Data Protection Agency) about the Danish Competition and Consumer Authority's processing of your data if you feel this contravenes the General Data Protection Regulation.

Data protection officer

The Ministry of Industry, Business and Financial Affairs has a data protection officer, who is also the data protection officer for the Danish Competition and Consumer Authority. The data protection officer can provide you with further information on the rules regarding data protection. The data protection officer can also advise you on your rights relating to the processing of personal data within the Danish Competition and Consumer Authority.

The data protection officer can be contacted by emailing dpo@em.dk or by telephoning +45 33 92 33 50. Please note that if you wish to send a secure digital e-mail, this must be sent to the main inbox for the Ministry of Industry, Business and Financial Affairs, which is em@em.dk. It will then be forwarded to dpo@em.dk.

Our contact details and about this policy

European Consumer Centre Denmark
Carl Jacobsens Vej 35
2500 Valby, Denmark
E-mail: kfst@kfst.dk
Telephone: +45 4171 5000
CVR: 10294819

The Danish Competition and Consumer Authority's privacy policy was last updated on 24 May 2018

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