Travels and transportation
Consumer rights when travelling by air
Read more about your rights as a flight passenger. Find out whether you are eligible for reimbursement or compensation if for instance your flight is cancelled or your luggage delayed.
Know your rights and compensation options etc. if an airline cancels your flight. Get assistance lodging a complaint if your claim is rejected.
Know your rights and options for meals, hotel stays, compensation etc. if your flight is delayed. Get assistance lodging a complaint if your claim is rejected.
Lost or damaged luggage
The airline is responsible if your luggage has been lost, delayed or damaged during a flight. Read more about your options if your claim for compensation is rejected,
Bankrupt travel provider
You can read what you can do below if you have booked an international flight and the airline goes bankrupt.
You have additional rights and options if the airline refuses to give you a seat on the plane.