Travels and transportation

Consumer rights when travelling by air

Read more about your rights as a flight passenger. Find out whether you are eligible for reimbursement or compensation if for instance your flight is cancelled or your luggage delayed.

  • Cancelled flight

    Know your rights and compensation options etc. if an airline cancels your flight. Get assistance lodging a complaint if your claim is rejected.

    Cancelled flight

  • Delayed flight

    Know your rights and options for meals, hotel stays, compensation etc. if your flight is delayed. Get assistance lodging a complaint if your claim is rejected.

    Delayed flight

  • Lost or damaged luggage

    The airline is responsible if your luggage has been lost, delayed or damaged during a flight. Read more about your options if your claim for compensation is rejected,

    Lost or damaged luggage

  • Bankrupt travel provider

    You can read what you can do below if you have booked an international flight and the airline goes bankrupt.

    Bankrupt travel provider

  • Denied boarding

    You have additional rights and options if the airline refuses to give you a seat on the plane.

    Denied boarding

How to complain

Read more about your complaint options if you have a problem with a seller or trader in another EU-country, Iceland or Norway.
Guidance on complaint options

Contact ECC Denmark

If you need guicance on your consumer rights, feel free to contact our legal team. We are here to help you and it is free of charge.
Contact us