Annual Report 2012 from ECC Net

In 2012 the ECCs across the European Union handled more than 72,000 enquiries and complaints from consumers about purchasing across borders in an EU country, Norway or Iceland. From the 32,000 actual complaint cases, around 60% concerned e-commerce, which demonstrates the increasing tendency to shop online. About one third related to the transport sector, and 22% of them to air transport.

ECC-Net Annual Report 2012