European Consumer Centre Denmark

Has your ariline gone bankrupt?

Your rights differ depending on whether you bought your tickets via a travel agency or directly from the airline. Below you can read more about your rights and options for filing complaints.

Film about ecommerce

What should you be aware of when you shop online across the borders within the EU? Find the answer in a new film, which among other things provides information about safe payment o...

E-commerce

Shopping on the Internet can be fun, and you can make some really good finds. However, to avoid disappointments you should look out before shopping. Generally, it is a matter o...

Airline travel

If your plane is delayed, your flight is cancelled, or you are not allowed to board, you have certain rights. We have collected information about your rights and how you can co...

Right of complaint

What rules apply when you buy goods in other EU-countries? To whom do you complain if the goods break down? Cross border shopping within the EU is becoming more and more widesp...

How to complain

Cancellation right

More people get help from the European Consumer Centres

Counterfeit products on the Internet

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The Danish Competition and Consumer
Authority The Danish Consumer Ombudsman

European Consumer Centre Denmark offers free advice for the consumers regarding purchases in other EU-countries.
The centre is funded by the Danish Competition and Consumer Authority and the European Commission.

Spot unprofessional websites

Let Howard, the personal shopping assistant, examine a web shop before you buy.

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