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Printed 28-01-2012 14:07:07

European Consumer Centre Denmark

E-commerce

Shopping on the Internet can be fun, and you can make some really good finds. However, to avoid disappointments you should look out before shopping. Generally, it is a matter of being critical towards the person you are going to make a deal with because you do not actually meet the sel...
 

Airline travel

If your plane is delayed, your flight is cancelled, or you are not allowed to board, you have certain rights. We have collected information about your rights and how you can co...
 

Right of complaint

What rules apply when you buy goods in other EU-countries? To whom do you complain if the goods break down? Cross border shopping within the EU is becoming more and more widesp...
 

How to complain

If you wish to make a complaint to European Consumer Centre Denmark, you can use the online complaint form at the bottom of this page. However, it is important that you have co...
 

Cancellation right

When shopping as a consumer on the Internet with a trader within the EU you are normally entitled to cancel your purchase, which means that you may return the goods and get you...
 
 
About European Consumer Centre Denmark

European Consumer Centre Denmark offers free advice for the consumers regarding purchases in other EU-countries.
The centre is funded by the Danish Competition and Consumer Authority and the European Commission.

Spot unprofessional websites
 

Let Howard, the personal shopping assistant, examine a web shop before you buy.

 
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