European Consumer Centre Denmark

Airline travel

If your plane is delayed, your flight is cancelled, or you are not allowed to board, you have certain rights. We have collected information about your rights and how you can complain, and offer some useful advice before you book your journey.

Before shopping on the Internet

There are a number of things it may be useful for you to be aware of before you buy on the Internet. Find out what your rights are in relation to complaints and guarantees, loo...

How to complain

If you wish to make a complaint to European Consumer Centre Denmark, you can use the online complaint form at the bottom of this page. However, it is important that you have co...

Cancellation right

When shopping as a consumer on the Internet with a trader within the EU you are normally entitled to cancel your purchase, which means that you may return the goods and get you...

Counterfeit products on the Internet

You should be particularly careful when shopping on the Internet. There are many counterfeit products in circulation, and you very easily get cheated. If there is a minimum of ...

Right of complaint

Customs duty and VAT

Dentists in another EU country

Package tours

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The Danish Competition and Consumer
Authority The Danish Consumer Ombudsman

European Consumer Centre Denmark is part of the Danish Competition and Consumer Authority and is also funded by the European Commission.

Spot unprofessional websites

Let Howard, the personal shopping assistant, examine a web shop before you buy.

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