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A record year for the European Consumer Centres

The Network of European Consumer Centres across the EU handled more than 80,000 enquiries from citizens across the EU in 2013. This represents an increase of 11% compared to 2012.

Important to be able to trust a trust mark

New report shows that there is a need for increased consumer awareness in the field of trust marks.

Unfair Commercial Practises and Unsolicited Goods

“Free trial” and “only 1 EUR” are popular and frequently used catchphrases on the Internet these days. If it seems too good to be true it probably is.

Free sample packages or "subscription traps"?

“Free trials” are not always the route to happiness. Often sample packages involve subscriptions that can be difficult to shake off.


Shopping on the Internet can be fun, and you can make some really good finds. However, to avoid disappointments you should look out before shopping. Generally, it is a matter of be ...
About European Consumer Centre Denmark

European Consumer Centre Denmark offers free advice for consumers regarding purchases in other EU-countries.
The centre is funded by the Danish Competition and Consumer Authority and the European Commission.

Spot unprofessional websites

Let Howard, the personal shopping assistant, examine a web shop before you buy.

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