Help and advice for consumers travelling and shopping within the EU
We provide guidance and advice for consumers in Europe. Know your rights and get free help to make a complaint
European Consumer Centre Denmark helps you with cross-border purchases within the EU.Read more about us, why we are here and how we can help you.
About Europan Consumer Centre Denmark
Do you want to complain about a seller within the EU, Norway or Iceland?
Have you experienced problems with a purchase abroad? Have your flight been delayed? Or frauded when renting a car? You may have the right to get a refund or compensation.
How to file a complaint
Latest news
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What to do if you are threatened with debt collection
When foreign companies threaten you with debt collection, the most important thing is that you remain calm – and take immediate action.
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Is warning other car hirers not to sign
Birger and his wife had prepaid a rental car in Malaga. When they were to pick up the car, he had to pay a so-called deposit and sign a Spanish contract before the car was released to them. He is now warning other travellers against doing the same.
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What are your options if your holiday or trip is affected by the coronavirus?
Your options for getting your money back or a refund on some of your expenses depend on several factors. Learn about your consumer rights here.
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