Your flight is delayed


Find out what your rights are if your flight is delayed and whether you are entitled to damages or compensation.

 

If your flight is delayed by more than two hours, the airline company may have to offer complimentary food and beverages while you are waiting. This applies to delays of:

  • two hours or more for flights of less than 1,500 km.
  • three hours or more for flights of more than 1,500 km within the EU.
  • four hours or more for flights of more than 3,500 km outside the EU.

The airline company must pay for your accommodation and transport to and from the hotel if the delay means that you have an overnight stay.

You may be entitled to a refund of your tickets or a return flight if you are delayed by five hours or more.

You are entitled to compensation

You are entitled to compensation for a flight delay if you arrive more than three hours late at your destination. The size of the compensation depends on the length of the flight: 

Flights of less than 1,500 km:                               250 EUR

Flights of 1,500 to 3,500 km:                                400 EUR

Flights of more than 3,500 km outside the EU:       600 EUR

The compensation must be paid out in cash, by bank transfer or by bank cheque. If the airline company wishes to pay out the compensation in the form of travel coupons or other services, you must accept this in writing.

In some cases, the airline company may reduce your compensation by 50%, depending on the length of the flight and the time of arrival at your destination. 

Your right to compensation does not apply if the flight delay was caused by unusual circumstances, such as adverse weather conditions or an illegal (wildcat) strike.

Read more about European air passenger rights at the Danish Transport, Construction and Housing Authority’s website.

You are entitled to damages

You are entitled to damages if the delay means that you incur expenses for e.g. purchase of new tickets or loss of hotel reservations at the destination. The maximum amount you can receive in damages is around 39,050 DKK.

Read more about claims for damages for financial losses

Getting help in connection with a complaint

If it is not possible to reach a solution with the airline company regarding your delayed flight, you can complain to European Consumer Centre Denmark.

Advice

  • Make a complaint to your travel agent and the airline company
  • Make sure to keep the receipts for all your expenses
  • Check whether your insurance policy covers this situation
27. July 2016

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