Your rights if you missed a connecting flight depend on how you bought your ticket.
If you bought separate tickets
As a main rule, it is your own responsibility to ensure that you have time to catch the next flight if you have picked and mixed tickets from different airline companies yourself. That also applies if your flight is delayed.
If you bought a through ticket
The airline company/tour operator is responsible for helping you continue your journey if you bought a through ticket with a change of flights and you do not have sufficient time to catch your connecting flight.
Sometimes you only receive a boarding pass for the first leg of your journey when you check in – even though you have bought a through ticket. At the airport where you are changing flights, you must obtain a boarding pass from the transfer desk, not the check-in desk. The transfer desk is located in the transit area so you should not leave this area unless instructed to do so by airport staff.
You are entitled to damages
If you have incurred expenses because of problems in connection with your change of flight, e.g. for new tickets or loss of hotel reservations at your destination, you may be entitled to damages.
Getting help in connection with a complaint
If it is not possible to reach a solution with the airline company or travel agent regarding the connecting flight you missed, you can complain to European Consumer Centre Denmark.
- Always read emails from your travel agent or airline company
- Make a complaint to your travel agent or airline company if you become aware of changes
- Make sure that you have sufficient time to change flights
- Contact the transfer desk if you do not have a boarding pass for the next leg of your journey