Publications

Here you can download various reports, surveys and leaflets published by the ECC Network.

 

Ski Resorts in Europe 2012-13

16. November 2012

The European Consumer Centres' Network survey of ski resorts in 26 EU countries.

E-commerce report 2012

24. October 2012

The European Online Marketplace 2010-2011

The Cost of Paying

27. August 2012

The European Consumer Centres’ Network report on The Cost of Paying - A study on Airlines’ Currency & Payment Card Fees.

Guide to OL

13. July 2012

Consumer guide to the Olympic games in London.

Internet Shopping: An OFT market study

04. July 2012

Internet Shopping: An OFT market study.

Annual report 2011

22. June 2012

Annual report from The European Consumer Centres Network - 2011

First Aid Consumer Kit

22. May 2012

Guide to UEFA EURO 2012

ECC-Net Air Passenger Rights Report 2011

27. October 2011

A report on air passenger rights in the EU.

Online cross-border mystery shopping - state of the e-union

05. October 2011

A report on consumer conditions on the European e-commerce market.

Annual report 2010

06. July 2011

Annual Report from the European Consumer Centres network – 2010.