Skip navigation

Publications

Here you can download various reports, surveys and leaflets published by the ECC Network.

 

Gå til Unfair Commercial Practises and Unsolicited Goods

14. March 2013

“Free trial” and “only 1 EUR” are popular and frequently used catchphrases on the Internet these days. If it seems too good to be true it probably is.

Gå til Annual report 2012

19. February 2013

Annual report from The European Consumer Centres' Network - 2012

Gå til Alternative Dispute Resolution in the Air Passenger Rights sector

06. February 2013

The European Consumer Centres' Network survey of Alternative Dispute Resolution in the Air Passenger Rights sector.

Gå til Ski Resorts in Europe 2012-13

16. November 2012

The European Consumer Centres' Network survey of ski resorts in 26 EU countries.

Gå til E-commerce report 2012

24. October 2012

The European Online Marketplace 2010-2011

Gå til The Cost of Paying

27. August 2012

The European Consumer Centres’ Network report on The Cost of Paying - A study on Airlines’ Currency & Payment Card Fees.

Gå til Guide to OL

13. July 2012

Consumer guide to the Olympic games in London.

Gå til Internet Shopping: An OFT market study

04. July 2012

Internet Shopping: An OFT market study.

Gå til Annual report 2011

22. June 2012

Annual report from The European Consumer Centres Network - 2011

Gå til First Aid Consumer Kit

22. May 2012

Guide to UEFA EURO 2012