Publications

Here you can download various reports, surveys and leaflets published by the ECC Network.

 

E-commerce report 2014

28. November 2014

E-commerce report 2014 from The European Consumer Centres' Network.

Annual report 2013

16. October 2014

Annual report from The European Consumer Centres' Network - 2013.

2014 FIFA World Cup Brazil TM

15. May 2014

Leaflet from ECC Net regarding World Cup in Brazil.

Chargeback

13. March 2014

Report form ECC net regarding chargeback.

Report on fraud in cross border e-commerce

13. December 2013

New report from ECC-Net shows fraud increasingly common in cross-border e-commerce.

Enhanced Consumer Protection

02. December 2013

Report from the European Consumer Centres' Network regarding the Services Directive.

Can I trust the trust mark?

28. October 2013

Trust marks report from the European Consumer Centres' Network – 2013.

Unfair Commercial Practises and Unsolicited Goods

14. March 2013

“Free trial” and “only 1 EUR” are popular and frequently used catchphrases on the Internet these days. If it seems too good to be true it probably is.

Annual report 2012

19. February 2013

Annual report from The European Consumer Centres' Network - 2012

Alternative Dispute Resolution in the Air Passenger Rights sector

06. February 2013

The European Consumer Centres' Network survey of Alternative Dispute Resolution in the Air Passenger Rights sector.