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Publications

Here you can download various reports, surveys and leaflets published by the ECC Network.

 

Gå til Air passenger rights report

15. February 2016

Air passenger rights report from the European Consumer Centres' Network.

Gå til Presentations from Nordic conference about ADR/ODR

15. February 2016

Reports from conference held in Copenhagen November 2015.

Gå til 10 years anniversary report

15. February 2016

2015 marks the 10th anniversary of the network of European Consumer Centres (ECC).

Gå til E-commerce report 2014

28. November 2014

E-commerce report 2014 from The European Consumer Centres' Network.

Gå til Annual report 2013

16. October 2014

Annual report from The European Consumer Centres' Network - 2013.

Gå til 2014 FIFA World Cup Brazil TM

15. May 2014

Leaflet from ECC Net regarding World Cup in Brazil.

Gå til Chargeback

13. March 2014

Report form ECC net regarding chargeback.

Gå til Report on fraud in cross border e-commerce

13. December 2013

New report from ECC-Net shows fraud increasingly common in cross-border e-commerce.

Gå til Enhanced Consumer Protection

20. November 2013

Report from the European Consumer Centres' Network regarding the Services Directive.

Gå til Can I trust the trust mark?

22. October 2013

Trust marks report from the European Consumer Centres' Network – 2013.