Quality Charter

17. January 2018

The Quality Charter describes services you can expect to receive and sets out the standard of service consumers are entitled to expect when contacting the ECC-Net.

The European Consumer Centres Network (ECC-Net) comprises 30 centres across all EU Member States, Norway and Iceland, working together to resolve the consumer disputes of their residents in an amicable manner. Each centre is co-funded by the European Commission and national governments. 

The Quality Charter describes services you can expect when you contact the ECC-Net.

The Quality Charter (pdf)

 

17. January 2018

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