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Alternative Dispute Resolution in the Air Passenger Rights sector

06. February 2013

This report by the ECC-Net aims to establish an overview of the current situation regarding ADR in the air passenger rights (APR) sector and to develop recommendations.

ADR has not yet reached its full potential, especially in the APR sector. The ADR landscape varies considerably from one country to another; the study reveals that there is no common ADR scheme in the APR sector within the EU, Iceland and Norway. Where recourse isn’t mandatory, airlines sometimes don’t participate in the procedure; the ADR decisions aren’t binding and the ADR competence and legal basis for decisions vary significantly.

Several countries do not provide ADR options in the APR sector. As in other consumer sectors, the setup of the ADR depends on the national habits, the administrative organization, consumer representation schemes, etc. existing in each country.

Read the report “Alternative Dispute Resolution in the Air Passenger Rights sector”.

06. February 2013

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