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Airlines must inform passengers of their rights

27. September 2012

Passengers on European aircrafts are guaranteed certain basic rights if problems arise on a trip. The European Consumer Centre Denmark and the Danish Competition and Consumer Authority have created a new film outlining the rules.

Airline travel is one of the areas in which the European Consumer Centre Denmark and the Danish Competition and Consumer Authority consumer’s hotline receive most enquiries. The enquiries are usually about passengers’ rights when flights are delayed, departures are cancelled or luggage disappears.

Passengers travelling from Denmark or another EU country are automatically guaranteed the rights provided by the EU regulation on air passengers’ right in case of delays, cancellations or denied boarding.

“You may be entitled to have the cost of food and accommodation covered if your trip is delayed significantly. You may also be entitled to financial compensation,” says Martine Kiding, Director of European Consumer Centre Denmark.

Airlines are obliged to inform passengers of their rights if they end up in a situation covered by the EU regulation.

“In our experience, not all passengers are informed of their rights if something goes wrong on their trip. Therefore we encourage passengers in unfortunate situations to ask the airline about their rights,” says Martine Kiding.

The European Consumer Centre Denmark helps Danish consumers to invoke claims against the airlines operating in other EU countries. In Denmark, the Danish Transport Authority handles complaints concerning departures from Denmark.

See the film “Rights during your Trip” and read more about air passengers’ rights at consumereurope.dk and forbrug.dk.

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