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Safer shopping - European Consumer Centres help 71,000 EU shoppers in 2010

08. June 2011

In 2010, the ECC network provided free help and advice in over 71,000 consumer cases, up by 15% compared to 2009, according to the network's 2010 annual report. One in three complaints concerned transport, of which almost 60% were about air travel (partly due to the volcanic ash crisis). More than half of the complaints handled concerned online purchases.

08. June 2011

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