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Here you can see all news from Consumer Europe. You can also use the search box if you are looking for something specific.


Commission and Member States to raise consumer concerns with app industry

12. March 2014

Europe's "app economy" is booming. It employs over 1 million people and is expected to be worth €63bn in the next five years.

A record year for the European Consumer Centres

20. February 2014

The Network of European Consumer Centres across the EU handled more than 80,000 enquiries from citizens across the EU in 2013. This represents an increase of 11% compared to 2012.

Important to be able to trust a trust mark

28. October 2013

New report shows that there is a need for increased consumer awareness in the field of trust marks.

Important to be able to trust a trust mark

28. October 2013

New report shows that there is a need for increased consumer awareness in the field of trust marks.

Unfair Commercial Practises and Unsolicited Goods

14. March 2013

“Free trial” and “only 1 EUR” are popular and frequently used catchphrases on the Internet these days.

Annual Report 2012 from ECC Net

19. February 2013

The European Consumer Centres’ Network (ECC-Net) launches the annual report 2012.

Alternative Dispute Resolution in the Air Passenger Rights sector

06. February 2013

This report by the ECC-Net aims to establish an overview of the current situation regarding ADR in the air passenger rights (APR) sector and to develop recommendations.

Free sample packages or "subscription traps"?

08. October 2012

“Free trials” are not always the route to happiness. Often sample packages involve subscriptions that can be difficult to shake off.

Airlines must inform passengers of their rights

27. September 2012

Passengers on European aircrafts are guaranteed certain basic rights if problems arise on a trip. The European Consumer Centre Denmark and the Danish Competition and Consumer Authority have created a new film outlining the rules.

Has your ariline gone bankrupt

11. May 2012

Your rights differ depending on whether you bought your tickets via a travel agency or directly from the airline. Below you can read more about your rights and options for filing complaints.

Air Passengers Rights Report 2011

28. October 2011

On October 28th 2011, The European Consumer Centres Network (ECC-Net) launches the report “Air Passengers Rights Report 2011 – in the aftermath of the Volcanic Ash Crisis”. The report focuses on several aspects regarding air passengers’ rights in the EU today, in particular during 2010.

Mystery shopping

04. October 2011

Major improvements for consumers when shopping online cross-border - but still some obstacles to overcome The European Consumer Centres Network (ECC-Net) launches the report “Online Cross-border Mystery Shopping - State of the e-Union” on 4 October 2011. The report reveals that in general consumers can be confident when shopping online across borders but it also shows obstacles that must be dealt with.

The customers right of withdrawal still applies even if the packaging is broken

02. September 2011

The Danish Consumer Ombudsman has received some requests regarding customer’s right of withdrawal when the packaging is broken. For that reason the Consumer Ombudsman has published a press release below with his statement.

Safer shopping - European Consumer Centres help 71,000 EU shoppers in 2010

08. June 2011

In 2010, the ECC network provided free help and advice in over 71,000 consumer cases, up by 15% compared to 2009, according to the network's 2010 annual report. One in three complaints concerned transport, of which almost 60% were about air travel (partly due to the volcanic ash crisis). More than half of the complaints handled concerned online purchases.