Here you can see all news from Consumer Europe. You can also use the search box if you are looking for something specific.
12. March 2014
Europe's "app economy" is booming. It employs over 1 million people and is expected to be worth €63bn in the next five years.
20. February 2014
The Network of European Consumer Centres across the EU handled more than 80,000 enquiries from citizens across the EU in 2013. This represents an increase of 11% compared to 2012.
28. October 2013
New report shows that there is a need for increased consumer awareness in the field of trust marks.
14. March 2013
“Free trial” and “only 1 EUR” are popular and frequently used catchphrases on the Internet these days.
19. February 2013
The European Consumer Centres’ Network (ECC-Net) launches the annual report 2012.
06. February 2013
This report by the ECC-Net aims to establish an overview of the current situation regarding ADR in the air passenger rights (APR) sector and to develop recommendations.
08. October 2012
“Free trials” are not always the route to happiness. Often sample packages involve subscriptions that can be difficult to shake off.
27. September 2012
Passengers on European aircrafts are guaranteed certain basic rights if problems arise on a trip. The European Consumer Centre Denmark and the Danish Competition and Consumer Authority have created a new film outlining the rules.
11. May 2012
Your rights differ depending on whether you bought your tickets via a travel agency or directly from the airline. Below you can read more about your rights and options for filing complaints.
28. October 2011
On October 28th 2011, The European Consumer Centres Network (ECC-Net) launches the report “Air Passengers Rights Report 2011 – in the aftermath of the Volcanic Ash Crisis”. The report focuses on several aspects regarding air passengers’ rights in the EU today, in particular during 2010.
04. October 2011
Major improvements for consumers when shopping online cross-border - but still some obstacles to overcome The European Consumer Centres Network (ECC-Net) launches the report “Online Cross-border Mystery Shopping - State of the e-Union” on 4 October 2011. The report reveals that in general consumers can be confident when shopping online across borders but it also shows obstacles that must be dealt with.
02. September 2011
The Danish Consumer Ombudsman has received some requests regarding customer’s right of withdrawal when the packaging is broken. For that reason the Consumer Ombudsman has published a press release below with his statement.
08. June 2011
In 2010, the ECC network provided free help and advice in over 71,000 consumer cases, up by 15% compared to 2009, according to the network's 2010 annual report. One in three complaints concerned transport, of which almost 60% were about air travel (partly due to the volcanic ash crisis). More than half of the complaints handled concerned online purchases.