European Consumer Centre Denmark’s Annual Report 2020
2020 was in every way an unusual year for European Consumer Centre, both for the Danish office and the other 29 offices around Europe.
Record number of consumer enquiries
When the coronavirus pandemic set in and took off, new travel restrictions became a reality for the many Danes who had planned a summer further south. And when Danish stores shut, many consumers chose to make their purchases online.
This meant that we at European Consumer Centre Denmark were busier than we had ever been before, especially as our core task is precisely to guide consumers around their rights when buying good and services from and travelling to other EU countries, Iceland, Norway and the UK. The number of consumer enquiries broke records, both in our Danish office and across the network. Dive into to figures in the sections “Consumer Enquiries in Denmark” and “Consumer Enquiries across the European Consumer Centre Network”.
A new normal requires new solutions
2020 was the year of digital adaptability. In the new normal we suddenly found ourselves, we had to scrap old plans and come up with new approaches for many of our activities.
This meant, among other things, that both the annual Complaints Board Conference (which Consumer Europe and the Danish Competition and Consumer Authority hold to strengthen cooperation with the Danish Complaints Boards) and the European Consumer Centre Network’s 15th anniversary (which we held in collaboration with the European Commission) were held online. You can read more about this in the sections “Danish Complaints Board Conference 2020” and “15 years of help and advice for consumers in Europe”.
More networking in the field of communication
With 15 years of the European Consumer Centre Network behind us, 2020 was also the year that we focused on the cooperation between our 30 offices. One way we did this was through joint communications campaigns, both on social media and with stories about our joint efforts for consumers.
We also collaborated even more with the European Commission’s Directorate-General for Justice and Consumers, including on making a series of videos with advice for consumers.
Dive into an exciting year
All in all, it has to be said that the year just passed presented us with new challenges, but also new opportunities, which we have grabbed with both hands.
We hope that you will read on and learn more about European Consumer Centre Denmark’s 2020. Enjoy!