You complaint is automatically sent to the firm via the ODR portal
You agree on the European dispute resolution body which is to handle the complaint
The complaint is handled by the relevant dispute resolution body
The dispute resolution body closes the complaint and you are informed of the outcome
If you need guidance on use of the portal or the complaints procedure, you can use the Help function as you go along. The Help function puts you in contact with European Consumer Centre Denmark, which is Denmark’s national contact point for the ODR portal.
