Graphics: How the ODR portal works


Here you can see what happens if you fill in a complaint form via the ODR portal

Complaint

You complaint is automatically sent to the firm via the ODR portal

 

European dispute resolution

You agree on the European dispute resolution body which is to handle the complaint

 

Complaint is handled

The complaint is handled by the relevant dispute resolution body

 

Close

The dispute resolution body closes the complaint and you are informed of the outcome

 

If you need guidance on use of the portal or the complaints procedure, you can use the Help function as you go along. The Help function puts you in contact with European Consumer Centre Denmark, which is Denmark’s national contact point for the ODR portal.

 

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