The Online Dispute Resolution platform (ODR-platform)
Here you can read about the European Online Dispute Resolution platform (the ODR-platform). You can also find texts and banners that you can use on your website.
Gå til Online complaints portal for consumers
02. February 2016
It is easy to complain about products and services bought online in another EU member state – and it is free. The ODR (Online Dispute Resolution) portal makes it simple for consumers and firms to resolve disputes via European dispute resolution bodies.
Gå til ODR portal requirements for firms
02. February 2016
The European ODR portal is used for cross-border consumer complaints in the EU. All Danish firms must inform consumers about this complaints option. In addition, all online stores must link to the ODR portal.
Gå til Getting help for the ODR portal from European Consumer Centre Denmark
02. February 2016
The procedure is automated, but you can contact European Consumer Centre Denmark if you have questions about the use of the ODR portal. European Consumer Centre Denmark can provide guidance to both consumers and firms.
Gå til Video: Portal for resolving consumer complaints
04. July 2016
Learn more about how the ODR portal helps to resolve disputes in 4 steps – in your language, online and out of court.
Gå til Graphics: How the ODR portal works
Here you can see what happens if you fill in a complaint form via the ODR portal
Gå til Banners for the ODR portal
06. April 2016
As a business, you can refer to the ODR portal via an official banner on your website. You can find the various formats and the relevant codes here.
Gå til FAQ about the portal
Frequently asked questions about the ODR portal
