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How to complain


If you wish to make a complaint to European Consumer Centre Denmark, you can use the online complaint form at the bottom of this page. However, it is important that you have contacted the seller first.

Always contact the vendor first

  • If you discover a defect or deficiency in a product you have purchased, always contact the vendor.
  • Send a letter, a fax or an e-mail and explain your reasons for complaining.
  • Send copies of the receipt of purchase, warranty or similar evidence and ask what the vendor intends to do to rectify the problem.
  • Request a response within a set period of time, for instance two weeks. For the sake of evidence, it is important that you file your complaint in writing.

Contact European Consumer Centre Denmark if you cannot resolve the issue with the vendor

If you are unable to come to an agreement with the business operator, you can contact European Consumer Centre Denmark.

Please read and follow the instructions on "File a complaint".