If the travel provider is established in the UK but markets itself to Danish consumers, e.g. if the marketing material is in Danish, the provisions of Denmark’s package tour legislation on cancellation, the right to a reduction in case of deficiencies/faults in the trip etc. will apply.
If the travel provider is established in the UK and does not market itself to Danes, the British rules will apply. These are currently the same as before Brexit, but the British Government is free to change this in the future.
If the travel provider goes bankrupt
If you purchase the package tour from a British provider who targets its activities at Danish consumers, the provider must be registered with the Travel Guarantee Fund (Rejsegarantifonden) and have provided a guarantee.
This means that you are covered by the Travel Guarantee Fund and that, among other things, you are guaranteed assistance for the homeward journey and financial compensation if the travel provider goes bankrupt. As a general rule, if the marketing is in Danish, then the provider targets Danish consumers.
It is generally a good idea to check whether a travel provider is registered with the Travel Guarantee Fund before you purchase a package tour. The Fund does not provide coverage if the travel provider is not registered with the Fund. This also applies to Danish travel providers.
If, after Brexit, you buy a package tour from a British provider that does not specifically target Denmark, the British rules will apply. These are currently the same as the EU rules, but it is still not known whether the British Government will eventually change them. If you have purchased a package tour from a British travel provider that does not specifically target Denmark, you may possibly be covered by a guarantee scheme in the UK. Ask the travel provider about this.
A package tour is a trip that must comprise at least two services, e.g. transport and accommodation, and must last at least 24 hours or include an overnight stay.
Do you want to lodge a complaint about the package tour?
In the EU, you have a number of extrajudicial options for lodging a complaint if, for example, a seller in another EU country disagrees that you are entitled to a refund for a product or service.
The extent to which you may exercise these options vis-à-vis UK-based companies is still subject to uncertainty. According to the UK’s former ECC office, most complaints bodies in the UK will continue to accept cases as normal. We will continuously update our information as we acquire more knowledge.
The Package Travel Appeals Board in Denmark can process your complaint if the travel provider is registered with the Travel Guarantee Fund.
ECC Denmark will still be able to assist consumers in Denmark in cases involving British travel agencies.