Your flight is cancelled

Find out what your rights are if your flight is cancelled and whether you are entitled to damages or compensation.

 If your flight is cancelled, you have the following options:

  • Refund of the purchase sum
  • Rebooking to next vacant departure
  • Rebooking to a later departure

If you are rebooked, the airline company must pay for your accommodation and transport to and from the hotel if the delay means that you have an overnight stay.

You are entitled to compensation

You are entitled to compensation if your flight is cancelled, unless:

  • You have been informed of the cancellation at least two weeks before the planned time of departure.
  • You have been rebooked and a number of time limits are observed.
  • The cancellation is due to unusual circumstances, e.g. adverse weather conditions or a strike.

The size of the compensation depends on the length of the flight: 

Flights of less than 1,500 km:                             250 EUR

Flights of 1,500 to 3,500 km:           400 EUR

Flights of more than 3,500 km outside the EU:      600 EUR

The compensation must be paid out in cash, by bank transfer or by bank cheque. If the airline company wishes to pay out the compensation in the form of travel coupons or other services, you must accept this in writing. 

In some cases, the airline company may reduce your compensation by 50%, depending on the length of the flight and the time of arrival at your destination.

You are entitled to damages

If you have incurred expenses because of the cancellation, e.g. for new tickets, loss of hotel reservations at your destination or meals, you may be entitled to damages.

Read more about claims for damages for financial losses

Getting help in connection with a complaint

If it is not possible to reach a solution with the airline company regarding your cancelled flight, you can complain to European Consumer Centre Denmark.

Advice

  • Make a complaint to your travel agent and the airline company
  • Make sure to keep the receipts for all your expenses
  • Check whether your insurance policy covers this situation
  • Demand compensation from the airline company

 

27. July 2016

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