European Consumer Centres Network

European Consumer Centre Denmark is a member of the European Consumer Centres Network, a European network cooperating to help consumers when they buy goods or services across borders within the EU.

The network consists of a European Consumer Centre in every EU member state and in Norway and Iceland.

Read more about the European Consumer Centres Network on the European Commission's website.

Below you will find the contact details for every European Consumer Centre.

AUSTRIA

European Consumer Centre Austria 
Europäisches Verbraucherzentrum 
Director: Georg Mentschl 
Mariahilfer Straße 81 
1060 Vienna 
Tel + 43/1 588 77 0 (general line) 
Europa-Hotline 0810 - 810 225 (only available in Austria) 
Fax + 43/1 588 77 99 342 
info@europakonsument.at 
www.europakonsument.at

BELGIUM

European Consumer Centre Belgium 
Europees Centrum Voor De Consument 
Centre Europeen des Consommateurs 
Director: Karin Ghysels 
Hollandstraat 13 / Rue de Hollande 13 
1060 Brussel/Bruxelles 
Tel +32/2 542 3346/ +32/2 542 3389 
Fax +32/2 542 3243 
info@eccbelgium.be 
www.eccbelgium.be 

BULGARIA

European Consumer Centre Bulgaria 
Director: Ignat Arsenov
Bacho Kiro Street No 14 
1000 Sofia 
Tel. +359 298 676 72 
Fax +359 298 755 08 
Info@ecc.bg
www.ecc.bg

CROATIA

European Consumer Centre Croatia 
c/o Ministry of Economy 
Director: Danijela Marković Krstić 
Ulica grada Vukovara 78 
10000 Zagreb 
ecc-croatia@mingo.hr 
http://ecc-croatia.hr/

CYPRUS

European Consumer Centre Cyprus 
Director: Elena Papachristoforou 
c/o Competition and Consumers Protection Service (CCPS) Ministry of Commerce, Industry and Tourism 
6, Andreas Araouzos 
1421 Nicosia 
Tel +357/2286 7100 
Fax +357/22 375120 
ecccyprus@mcit.gov.cy 
www.ecccyprus.org 

CZECH REPUBLIC

European Consumer Centre the Czech Republic 
Evropske Spotrebitelske Centrum 
Director: Tomas Vecl 
Štěpánská 15 
120 00 Prague 
Tel ++420/296 366 155 
esc@coi.cz 
www.coi.cz; www.coi.cz/esc 

DENMARK

European Consumer Centre Denmark 
Forbruger Europa 
Director: Lars Arent
Carl Jacobsens vej 35
DK-2500 Valby 
Tel +45/4151 5000 
Fax +45/4171 5100 
info@forbrugereuropa.dk 
www.consumereurope.dk 

ESTONIA

European Consumer Centre Estonia 
Euroopa Liidu Tarbija Noustamiskeskus 
Director: Kristina Tammaru
Rahukohtu 2 
10130 Tallinn
Tel +372/6201 708 
Fax +372/6201 701 
consumer@consumer.ee 
www.consumer.ee 

FINLAND

European Consumer Centre Finland 
c/o The Finnish Competition and Consumer Authority
Director: Leena Lindström 
Haapaniemenkatu 4 A/P.O. 
Box 5 
00531 Helsinki 
Tel +358 29 505 3005
Open Monday to Friday 09:00am:12:00pm 
ekk@kkv.fi 
www.ecc.fi 

FRANCE

European Consumer Centre France 
Centre Europeen des Consommateurs 
Director: Bianca Schulz 
c/o Zentrum für Europäischen Verbraucherschutz e.V 
Bahnhofsplatz 3
D-77694 Kehl 
Tel +49/78 51 991 48 0 
Tel 0820/200 999 (only accessible from France) 
Fax +49/78 51 991 48 11 
info@cec-zev.eu  
www.europe-consommateurs.eu  

GERMANY

European Consumer Centre Germany 
Europäisches Verbraucherzentrum Deutschland 
Director: Bernd Krieger 
c/o Zentrum für Europäischen Verbraucherschutz e.V. 
Bahnhofsplatz 3
D-77694 Kehl
Tel +49/7851 991 48 0 
Fax +49/7851 991 48 11 
info@cec-zev.eu 
www.eu-verbraucher.de  

Address 2: 
Kiel Office

Andreas-Gayk-Strasse 15 
D-24103 Kiel

GREECE

European Consumer Centre Greece 
Director: Mr. Dimitrios Markou 
144 Alexandras Av. 
GR-114 71 Athens 
Tel +30 2106460284/+30 2106460734 
Fax +30 2106460784 
ecc-greece@synigoroskatanaloti.gr  
www.synigoroskatanaloti.gr

HUNGARY

European Consumer Centre Hungary 
Europai Fogyasztôi Központ 
Director: Attila Kriesch 
József körút 6.
H-1088 Budapest 
Tel +36 1 459 48 32 
Fax +36 1 210 25 38 
info@magyarefk.hu  
www.magyarefk.hu

ICELAND

European Consumer Centre Iceland 
ENA - ECC Iceland 
Director: Hildigunnur Hafsteinsdottir
Hverfisgata 105 
101 Reykjavik 
Tel +354 545 1200 
Fax +354 545 1212 
ena@ena.is 
www.ena.is 

IRELAND

European Consumer Centre Ireland 
Director: Ann Neville 
Macro Community Resource Centre 
1 Green Street 
Dublin 7 
Tel +353/1 879 7
Fax +353/1 873 43 28
info@eccireland.ie 
www.eccireland.ie 

ITALY

European Consumer Centre Italy 
Centre Europeo Consumatori 
Director: Maria Posanò
Viale degli Ammiragli, 91
00187 Rome
Tel +39/06 442 38 090 
Fax +39/06 455 50 558 
info@ecc-netitalia.it  
www.ecc-netitalia.it

LATVIA

European Consumer Centre of Latvia 
Director: Aija Gulbe 
Brivibas Str. 55-207
LV-1010 Riga 
Tel +371 6738 8625 
Fax +371 6738 8625 
info@ecclatvia.lv 
www.ecclatvia.lv 

LITHUANIA

European Consumer Centre Lithuania 
Europos Vartotoju Centras 
Director: Tomas Kybartas
Odminiu str. 12 
LT-01122 Vilinius 
Tel +370 5 2650368 
Fax +370 5 2623123 
info@ecc.lt 
www.ecc.lt 

LUXEMBOURG

European Consumer Centre Luxembourg 
Director: Karin Basenach 
2A, rue Kalchesbrück 
L-1852 Luxembourg 
Luxembourg 
Tel +352/26 84 641 
Fax +352/26 84 57 61 
info@cecluxembourg.lu 
www.cecluxembourg.lu 

MALTA

European Consumer Centre Malta 
Director: Claude Sammut 
Annex to Consumer & Competition Division 
47A, South Street 
Valletta 
Malta 
Tel +356 21 22 19 01 
ecc.malta@gov.mt 
www.eccnetmalta.gov.mt 

THE NETHERLANDS

European Consumer Centre the Netherlands 
Stichting Consumenten Informatie Punt 
Director: Eva Calvelo Muiño
Catharijnesingel 55, 5th floor 
3511 GD Utrecht 
P.O. Box 487 
3500 AL Utrecht 
Tel +31 (0) 30 232 64 40 
Fax +31 (0) 30 234 2727 
info@eccnl.eu 
www.eccnl.eu 

NORWAY

European Consumer Centre Norway 
Forbruker Europa 
Director: Ragnar Wiik
P.O. Box 463 Oslo
0105 Oslo 
Tel + 47 23 400 500 
Fax + 47 23 400 501 
post@forbrukereuropa.no 
www.forbrukereuropa.no

POLAND

European Consumer Centre Poland 
Europejskie Centrum Konsumenckie 
Director: Piotr Stanczak 
Plac Powstanców Warszawy 1 
00 950 Warsaw 
Tel +48/022 5560118 
Fax+48/022 5560359 
info@konsument.gov.pl 
www.konsument.gov.pl 

PORTUGAL

European Consumer Centre Portugal 
Centro Europeu do Consumidor 
Director: Maria do Céu Costa 
Praca Duque de Saldanha, 31-1 
1069-013 Lisboa 
Tel +351/21 356 47 50 
Fax +351/21 356 47 19 
euroconsumo@dg.consumidor.pt
www.consumidor.pt 

ROMANIA

European Consumer Centre Romania 
Centrul European al Consumatorilor Romania 
Director: Irina Chiritoiu 
Bd. Nicolae Balcescu nr. 32-34, etaj 4, cam 16 
Sector 1 
Bucharest 
RO-010055 
Tel +40 21 315 71 49 
Fax +40 21 315 71 49 
Open Monday to Friday 09:00am to 05:00pm 
office@eccromania.ro 
www.eccromania.ro 

SLOVAKIA

European Consumer Centre Slovakia 
Európske Spotrebitel'ské Centrum 
Director: Dzensida Veliová 
Mierová 19 
827 15 Bratislava 
Tel +421/2/4854 2019 
Fax +421/2/4854 1627 
info@esc-sr.sk  
www.esc-sr.sk  

SLOVENIA

European Consumer Centre Slovenia 
Evropski Potrošniški Center 
Director: Ms Romana Javornik
Frankopanska 5 
1000 Ljubljana 
Tel +386 1 400 3570
Fax +386 1 400 3588
www.epc.si

SPAIN

European Consumer Centre Spain 
Centro Europeo del Consumidor 
Director: José Tamames Rivera 
Principe de Vergara 54 
28006 Madrid 
Tel +34 91822 45 55 
Fax +34 91822 45 62 
cec@consumo-inc.es 
http://cec.consumo-inc.es 

SWEDEN

Konsument Europa 
Director: Jolanda Girzl 
Box 48 
65102 Karlstad 
Tel +46 54 19 41 50 
Fax +46 54 19 41 95 
info@konsumenteuropa.se 
www.konsumenteuropa.se 

UNITED KINGDOM

European Consumer Centre UK 
Director: Andy Allen 
1 Sylvan Court, Sylvan Way, 
Southfields Business Park 
Basildon Essex UK SS15 6TH 
Tel +44 (0) 8456 04 05 03 
Open Monday to Thursday 10:00am to 4:00pm, Friday 10:00am to 3:30pm 
Fax +44 (0) 8456 08 96 00 
ecc@tsi.org.uk 
www.ukecc.net

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