Airline travel

If your plane is delayed, your flight is cancelled, or you are not allowed to board, you have certain rights. We have collected information about your rights and how you can complain, and offer some useful advice before you book your journey.

Rights for airline passengers

If your flight is delayed or cancelled, or if you are not allowed to board, there is a European Regulation on passengers’ rights that imposes certain obligations on the airline. ...

Rights when you travel

As a passenger on a European flight departure, you are guaranteed basic rights if your departure is delayed or cancelled or if you are denied boarding.

Rights on your mobile

If your mobile has online access (WAP or GPRS) you can get your air passenger rights on your mobile right when you need them.

Good advice

European Consumer Centre Denmark has assembled a body of good advice and useful information about the purchase of airline tickets, which we recommend you to follow before you book your flight.

Airlines that go bankrupt

If the airline where you have purchased your ticket goes bankrupt, you are not covered by the Danish Travel Guarantee Fund. This puts you in a bad position and the chances of getting your money back are very slim.

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The Danish Competition and Consumer
Authority The Danish Consumer Ombudsman

European Consumer Centre Denmark offers free advice for the consumers regarding purchases in other EU-countries.
The centre is funded by the Danish Competition and Consumer Authority and the European Commission.

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