Publications

Here you can download various reports, studies and leaflets published by the ECC Network.

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ECC-Net Air Passenger Rights Report 2011

27.10.2011

A report on air passenger rights in the EU.
Online cross-border mystery shopping - state of the e-union

05.10.2011

A report on consumer conditions on the European e-commerce market.
Annual report 2010

07.06.2011

Annual Report from the European Consumer Centres network – 2010.
Ski Resorts in Europe 2010

07.12.2010

A survey from The European Cosumer Centres' Network of ski resorts in 20 EU countries.
Fifth Anniversary Report 2005-2009

27.10.2010

Fifth Anniversary Report 2005-2009 from The European Consumer Centres Network.
The European Online Marketplace 2008-2009

11.10.2010

The European Online Marketplace: Consumer Complaints 2008 – 2009
Cross-border dispute resolution mechanisms in Europe

03.03.2010

Cross-border dispute resolution mechanisms in Europe.
Classification of hotel establishment within the EU

01.12.2009

Classification of hotel establishment within the EU.
Annual Report 2008

15.10.2009

Annual Report from The European Consumer Centres Network - 2008.
Are you stuck in the middle of nowhere?

29.04.2009

Are you stuck in the middle of nowhere? - guide to the Danish complaint system.
Business attitudes towards cross-border sales and consumer protection 2008

17.12.2008

Business attitudes towards cross-border sales and consumer protection 2008
Consumer Protection in the internal market

17.12.2008

Consumer protection in the internal market.
Annual Report 2007

04.07.2008

Annual Report 2007 from The European Consumer Centres Network.
The European Online Marketplace 2007

16.06.2008

The European Online Marketplace: Consumer Complaints 2007.
Air passenger rights: Consumer complaints 2006

06.12.2007

Air Passenger Rights: Consumer Complaints 2006.
Internet Shopping: An OFT market study

04.07.2007

Internet Shopping: An OFT market study.
Air Passenger Rights: Consumer Complaints 2005

27.11.2006

Air Passenger Rights: Consumer Complaints 2005.
E-Commerce Trustmarks in Europe 2006

10.11.2006

An overview and comparison of Trustmarks in the European Union, Iceland and Norway.
Need Help

30.10.2006

Know your consumer rights when shopping in Denmark.
The European Online Marketplace: Consumer Complaints 2005

16.06.2006

The European Online Marketplace: Consumer Complaints 2005