News

On October 28th 2011, The European Consumer Centres Network (ECC-Net) launches the report “Air Passengers Rights Report 2011 – in the aftermath of the Volcanic Ash Crisis”. The... 

Major improvements for consumers when shopping online cross-border - but still some obstacles to overcome   The European Consumer Centres Network (ECC-... 

The Danish Consumer Ombudsman has received some requests regarding customer’s right of withdrawal when the packaging is broken. For that reason the Consumer Ombudsman has publi... 

In 2010, the ECC network provided free help and advice in over 71,000 consumer cases, up by 15% compared to 2009, according to the network's 2010 annual report. One in three co... 

It’s December and the race to find Christmas presents has begun. Some people choose to elbow their way through the crowds thronging the streets. Others prefer to click presents... 

The ECC-Net has just carried out the first pan-European survey on ski resorts in order to support consumers when choosing the most suitable ski resort for their personal winter... 

More and more consumers are making use of the free legal guidance which the European Consumer Centres provide to consumers who shop in other EU countries. 

A new EU ruling lays down that sellers in the EU cannot claim compensation from customers for the use of defective products until their replacement.  

Foreign webshops designed to attract Danish customers are required to comply with Danish Law. This is confirmed by a new decision from the Danish Consumer Complaints Board.  

Howard the shopping assistant has just become much wiser. If you are considering making a purchase from a site, he can now tell you how other European consumers rate that preci... 

Consumers buying goods online across European borders are having delivery problems. One good tip is to always pay by credit card if you want to avoid problems.  

The number of complaints from European air passengers has exploded to double the amount during one year. This is revealed in a new report by the European Consumer Centres Netwo... 

Apple has accepted the decision of the Consumer Complaints Board in a case concerning an iBook G4 computer where the screen blacked out. The case concerns an iBook G4 tha... 

On Friday, 10 November 2006, Copenhagen will host a conference on e-commerce Trustmarks in Europe. The conference will focus on cross-border e-commerce and the need for a commo... 

The European Consumer Centre of the Czech Republic has recently carried out a survey on the expenses for money changing in EU Member States outside the euro zone.  

The merchandise ordered was not received or was defective. Those are the problems that consumers most often encounter when they are e-shopping in other European countries.  

When that camera from Rome has broken, or the dress from an Internet shop in London is not the right colour, many consumers lack the knowledge and persistence to make a complai...