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Unfair Commercial Practises and Unsolicited Goods
“Free trial” and “only 1 EUR” are popular and frequently used catchphrases on the Internet these days. If it seems too good to be true it probably is.
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Annual Report 2012 from ECC Net
The European Consumer Centres’ Network (ECC-Net) launches the annual report 2012.
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Alternative Dispute Resolution in the Air Passenger Rights sector
This report by the ECC-Net aims to establish an overview of the current situation regarding ADR in the air passenger rights (APR) sector and to develop recommendations.
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Free sample packages or "subscription traps"?
“Free trials” are not always the route to happiness. Often sample packages involve subscriptions that can be difficult to shake off.
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Airlines must inform passengers of their rights
Passengers on European aircrafts are guaranteed certain basic rights if problems arise on a trip. The European Consumer Centre Denmark and the Danish Competition and Consumer Authority ...
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Has your airline gone bankrupt?
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Air Passengers Rights Report 2011
On October 28th 2011, The European Consumer Centres Network (ECC-Net) launches the report “Air Passengers Rights Report 2011 – in the aftermath of the Volcanic Ash Crisis”. The ...
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Mystery shopping
Major improvements for consumers when shopping online cross-border - but still some obstacles to overcome
The European Consumer Centres Network (ECC-Net) ...
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The customer's right of withdrawal still applies even if the packaging is broken
The Danish Consumer Ombudsman has received some requests regarding customer’s right of withdrawal when the packaging is broken. For that reason the Consumer Ombudsman has published ...
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Safer shopping - European Consumer Centres help 71,000 EU shoppers in 2010
In 2010, the ECC network provided free help and advice in over 71,000 consumer cases, up by 15% compared to 2009, according to the network's 2010 annual report. One in three complaints ...
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Howard helps you shop for presents online
It’s December and the race to find Christmas presents has begun. Some people choose to elbow their way through the crowds thronging the streets. Others prefer to click presents ...
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A survey on 197 European ski resorts in 20 European countries
The ECC-Net has just carried out the first pan-European survey on ski resorts in order to support consumers when choosing the most suitable ski resort for their personal winter ...
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More people get help from the European Consumer Centres
More and more consumers are making use of the free legal guidance which the European Consumer Centres provide to consumers who shop in other EU countries.
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EU ruling benefits Danish consumers and companies
A new EU ruling lays down that sellers in the EU cannot claim compensation from customers for the use of defective products until their replacement.
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Foreign companies to comply with Danish Law
Foreign webshops designed to attract Danish customers are required to comply with Danish Law. This is confirmed by a new decision from the Danish Consumer Complaints Board.
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European web shops don’t (always) deliver the goods
Consumers buying goods online across European borders are having delivery problems. One good tip is to always pay by credit card if you want to avoid problems.
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Spot unprofessional websites
Howard the shopping assistant has just become much wiser. If you are considering making a purchase from a site, he can now tell you how other European consumers rate that precise ...
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Air passenger complaints have doubled
The number of complaints from European air passengers has exploded to double the amount during one year. This is revealed in a new report by the European Consumer Centres Network. ...
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Apple accepts the decision of the Danish Consumer Complaints Board in case concerning iBook G4
Apple has accepted the decision of the Consumer Complaints Board in a case concerning an iBook G4 computer where the screen blacked out.
The case concerns an iBook G4 that ...
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E-Commerce Trustmarks in Europe
On Friday, 10 November 2006, Copenhagen will host a conference on e-commerce Trustmarks in Europe. The conference will focus on cross-border e-commerce and the need for a common ...