The network consists of a European Consumer Centre in every EU member state and in Norway and Iceland.
Read more about the European Consumer Centres Network on the European Commission's website.
Below you will find the contact details for every European Consumer Centre.
AUSTRIA
European Consumer Centre Austria
Europäisches Verbraucherzentrum
Director: Georg Mentschl
Mariahilfer Straße 81
1060 Vienna
Tel + 43/1 588 77 0 (general line)
Europa-Hotline 0810 - 810 225 (only available in Austria)
Fax + 43/1 588 77 99 342
info@europakonsument.at
www.europakonsument.at/Europakonsument
BELGIUM
European Consumer Centre Belgium
Europees Centrum Voor De Consument
Centre Europeen des Consommateurs
Director: Edith Appelmans
Hollandstraat 13 / Rue de Hollande 13
1060 Brussel/Bruxelles
Tel +32/2 542 3346/ +32/2 542 3389
Fax +32/2 542 3243
info@eccbelgium.be
www.eccbelgium.be
BULGARIA
European Consumer Centre Bulgaria
Director: Ignat Arsenov
Bacho Kiro Street No 14
1000 Sofia
Tel. +359 298 676 72
Fax +359 298 755 08
Info@ecc.bg
www.ecc.bg
CYPRUS
European Consumer Centre Cyprus
Director: Elena Papachristoforou
c/o Competition and Consumers Protection Service (CCPS) Ministry of Commerce, Industry and Tourism
6, Andreas Araouzos
1421 Nicosia
Tel +357/2286 7100
Fax +357/22 375120
ecccyprus@mcit.gov.cy
www.ecccyprus.org
CZECH REPUBLIC
European Consumer Centre the Czech Republic
Evropske Spotrebitelske Centrum
Director: Tomas Vecl
Štěpánská 15
120 00 Prague
Tel ++420/296 366 155
esc@coi.cz
www.coi.cz; www.coi.cz/esc
DENMARK
European Consumer Centre Denmark
Forbruger Europa
Director: Martine Kiding
Carl Jacobsens vej 35
DK-2500 Valby
Tel +45/4151 5000
Fax +45/4171 5100
info@forbrugereuropa.dk
www.consumereurope.dk
ESTONIA
European Consumer Centre Estonia
Euroopa Liidu Tarbija Noustamiskeskus
Director: Kristina Tammaru
Rahukohtu 2
10130 Tallinn
Tel +372/6201 708
Fax +372/6201 701
consumer@consumer.ee
www.consumer.ee
FINLAND
European Consumer Centre Finland
c/o Finnish Consumer Agency
Director: Leena Lindström
Haapaniemenkatu 4 A/P.O.
Box 5
00531 Helsinki
Tel +358/9 7726 7816
Fax +358/9 7726 7557
Open Monday to Friday 09:00am:12:00pm
ekk@kuluttajavirasto.fi
www.ecc.fi
FRANCE
European Consumer Centre France
Centre Europeen des Consommateurs
Director: Bianca Schulz
c/o Euro-Info-Verbraucher e.V.
Bahnhofsplatz 3
D-77694 Kehl
Tel +49/78 51 991 48 0
Tel 0820/200 999 (only accessible from France)
Fax +49/78 51 991 48 11
info@euroinfo-kehl.eu
www.euroinfo-kehl.eu
GERMANY
European Consumer Centre Germany
Europäisches Verbraucherzentrum Deutschland
Director: Bernd Krieger
c/o Euro-Info-Verbraucher e.V.
Bahnhofsplatz 3
D-77694 Kehl
Tel +49/7851 991 48 0
Fax +49/7851 991 48 11
info@euroinfo-kehl.eu
www.euroinfo-kehl.eu
Address 2:
Kiel Office
Andreas-Gayk-Strasse 15
D-24103 Kiel
Postal address: Postbox 2025
D-24019 Kiel
Tel +49/431 5909950
Fax +49/431 5909977
info.kiel@evz.de
www.evz.de
GREECE
European Consumer Centre Greece
Director: Mr. Dimitrios Markou
144 Alexandras Av.
GR-114 71 Athens
Tel +30 2106460284/+30 2106460734
Fax +30 2106460784
ecc-greece@synigoroskatanaloti.gr
www.synigoroskatanaloti.gr
HUNGARY
European Consumer Centre Hungary
Europai Fogyasztôi Központ
Director: Attila Kriesch
József körút 6.
H-1088 Budapest
Tel +36 1 459 48 32
Fax +36 1 210 25 38
info@magyarefk.hu
www.magyarefk.hu
ICELAND
European Consumer Centre Iceland
ENA - ECC Iceland
Director: Hildigunnur Hafsteinsdottir
Hverfisgata 105
101 Reykjavik
Tel +354 545 1200
Fax +354 545 1212
ena@ena.is
www.ena.is
IRELAND
European Consumer Centre Ireland
Director: Ann Neville
Macro Community Resource Centre
1 Green Street
Dublin 7
Tel +353/1 879 7
Fax +353/1 873 43 28
info@eccireland.ie
www.eccireland.ie
ITALY
European Consumer Centre Italy
Centre Europeo Consumatori
Director: Federico Vicari
Viale degli Ammiragli, 91
00187 Rome
Tel +39/06 442 38 090
Fax +39/06 455 50 558
info@ecc-netitalia.it
www.ecc-netitalia.it
LATVIA
European Consumer Centre Latvia
c/o PTAC - Consumer Rights Protection Centre
Director: Aija Gulbe
Kr. Valdemara Street 157-228
LV-1013 Riga
Tel +371 738 8625
Fax +371 738 8625
info@ecclatvia.lv
www.ecclatvia.lv
LITHUANIA
European Consumer Centre Lithuania
Europos Vartotoju Centras
Director: Saulius Linkevicius
Odminiu str. 12
LT-01122 Vilinius
Tel +370 5 2650368
Fax +370 5 2623123
info@ecc.lt
www.ecc.lt
LUXEMBOURG
European Consumer Centre Luxembourg
Centre Europeen des Consommateurs-GIE Luxembourg
Director: Karin Basenach
55, rue des Bruyères
L-1274 Howald
Luxembourg
Tel +352/26 84 641
Fax +352/26 84 57 61
info@cecluxembourg.lu
www.cecluxembourg.lu
MALTA
European Consumer Centre Malta
Director: Claude Sammut
Annex to Consumer & Competition Division
47A, South Street
Valletta
Malta
Tel +356 21 22 19 01
ecc.malta@gov.mt
www.eccnetmalta.gov.mt
THE NETHERLANDS
European Consumer Centre the Netherlands
Stichting Consumenten Informatie Punt
Director: Patricia de Bont
Catharijnesingel 55, 5th floor
3511 GD Utrecht
P.O. Box 487
3500 AL Utrecht
Tel +31 (0) 30 232 64 40
Fax +31 (0) 30 234 2727
info@eccnl.eu
www.eccnl.eu
NORWAY
European Consumer Centre Norway
Forbruker Europa
Director: Ragnar Wiik
P.O. Box 4594 Nydalen
0404 Oslo
Tel + 47 23 400 500
Fax + 47 23 400 501
post@forbrukereuropa.no
www.forbrukereuropa.no
POLAND
European Consumer Centre Poland
Europejskie Centrum Konsumenckie
Director: Piotr Stanczak
Plac Powstanców Warszawy 1
00 950 Warsaw
Tel +48/022 5560118
Fax+48/022 5560359
info@konsument.gov.pl
www.konsument.gov.pl
PORTUGAL
European Consumer Centre Portugal
Centro Europeu do Consumidor
Director: Maria do Céu Costa
Praca Duque de Saldanha, 31-1
1069-013 Lisboa
Tel +351/21 356 47 50
Fax +351/21 356 47 19
euroconsumo@ic.pt
www.consumidor.pt
ROMANIA
European Consumer Centre Romania
Centrul European al Consumatorilor Romania
Director: Irina Chiritoiu
Bd. Nicolae Balcescu nr. 32-34, etaj 4, cam 16
Sector 1
Bucharest
RO-010055
Tel +40 21 315 71 49
Fax +40 21 315 71 49
Open Monday to Friday 09:00am to 05:00pm
office@eccromania.ro
www.eccromania.ro
SLOVAKIA
European Consumer Centre Slovakia
Európske Spotrebitel'ské Centrum
Director: Dzensida Veliová
Mierová 19
827 15 Bratislava
Tel +421/2/4854 2019
Fax +421/2/4854 1627
ecc@economy.gov.sk
www.economy.gov.sk/ecc
SLOVENIA
European Consumer Centre Slovenia
Evropski Potrošniški Center
Director: Mrs. Jana Huč Uršič
Frankopanska 5
1000 Ljubljana
Tel +386 1 432 30 35
Fax +386 1 433 33 71
epc@epc.si
www.epc.si
SPAIN
European Consumer Centre Spain
Centro Europeo del Consumidor
Director: José Tamames Rivera
Principe de Vergara 54
28006 Madrid
Tel +34 91822 45 55
Fax +34 91822 45 62
cec@consumo-inc.es
http://cec.consumo-inc.es
SWEDEN
Konsument Europa
Director: Jolanda Girzl
Box 48
65102 Karlstad
Tel +46 54 19 41 50
Fax +46 54 19 41 95
info@konsumenteuropa.se
www.konsumenteuropa.se
UNITED KINGDOM
European Consumer Centre UK
Director: Jediah Mayatt
1 Sylvan Court, Sylvan Way,
Southfields Business Park
Basildon Essex UK SS15 6TH
Tel +44 (0) 8456 04 05 03
Open Monday to Thursday 10:00am to 4:00pm, Friday 10:00am to 3:30pm
Fax +44 (0) 8456 08 96 00
ecc@tsi.org.uk
www.ukecc.net