E-commerce

Shopping on the Internet can be fun, and you can make some really good finds. However, to avoid disappointments you should look out before shopping. Generally, it is a matter of being critical towards the person you are going to make a deal with because you do not actually meet the seller.

Before shopping on the Internet

There are a number of things it may be useful for you to be aware of before you buy on the Internet. Find out what your rights are in relation to complaints and guarantees, loo...

Check the website

Do you know how to tell the serious Internet shops from the less serious ones? Do you know which modes of payment to avoid on the Internet? Do you have a cancellation right whe...

Cancellation right

When shopping as a consumer on the Internet with a trader within the EU you are normally entitled to cancel your purchase, which means that you may return the goods and get you...

Counterfeit products on the Internet

You should be particularly careful when shopping on the Internet. There are many counterfeit products in circulation, and you very easily get cheated. If there is a minimum of doubt you should always ask in advance whether the goods are original and ask for proof of it.

Good advice on payment on the Internet

If you comply with a few basic rules you need not worry about payment over the Internet.

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The Danish Competition and Consumer
Authority The Danish Consumer Ombudsman

European Consumer Centre Denmark offers free advice for the consumers regarding purchases in other EU-countries.
The centre is funded by the Danish Competition and Consumer Authority and the European Commission.

Spot unprofessional websites

Let Howard, the personal shopping assistant, examine a web shop before you buy.

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