Right of complaint

What rules apply when you buy goods in other EU-countries? To whom do you complain if the goods break down? Cross border shopping within the EU is becoming more and more widespread. It is therefore important that you, as a consumer, know what your rights are, in case goods that you bought abroad goes into pieces.

What is a right of complaint?

According to the EU-rules, you always have a right to complain about defects for two years, when it concerns goods bought in the EU. But in addition to that there might be impo...

Defect

Goods are defective if, at the time of delivery, they have a defect or if they do not meet the expectations you can base on information given to you prior to the purchase.

The length of the period in which you may complain about a defect

In Denmark you may complain about defects in goods within a period of two years counting from the time of receipt of the goods. In some countries the period in which you may co...

How long may a repair take and how many attempts does the seller have?

If the seller offers repair, such repair must be carried out within a reasonable time. There is no fixed time-limit setting out how long a repair may take.

Who is to pay the shipping costs to and from the place of repair?

In the event of defects in goods the seller must remedy these at no cost to you. If you have incurred costs by sending goods for repair or returning them in connection with the cancellation of the purchase because the goods were defective you have a right to have your shipping costs re...

Right of complaint for replaced goods

If, after a purchase in Denmark, you have obtained replacement of goods because of defects, a new two-year time-limit for complaints will run for the replaced goods from the date of replacement.

Complaints about bargain goods

The right of complaint applies to all types of goods. A seller cannot exempt a whole group of goods, for example seconds or bargain merchandise, by making a general reservation.

Good advice on complaints

Always keep your till receipts for two years, and contact the seller immediately if you find a defect in the goods you have bought. We have collected a body of good advice to help you if you have a complaint.

Print
Tip a friend

Tip a friend

Send {TITEL}

Recipients name

Receipients e-mail

Your name

Your e-mail

Message to receiver

[Esc]

Visit

The Danish Competition and Consumer
Authority The Danish Consumer Ombudsman

European Consumer Centre Denmark offers free advice for the consumers regarding purchases in other EU-countries.
The centre is funded by the Danish Competition and Consumer Authority and the European Commission.

Spot unprofessional websites

Let Howard, the personal shopping assistant, examine a web shop before you buy.

Subscribe to our newsletter

Please subscribe to our newsletter

Sitemap

Content of the website