In some cases the reason given is that the guarantee is false or that no agreement has been made concerning assistance between the issuer of the guarantee and the Danish importer/dealer.
In other cases the importer/dealer does not contest the fact that they handle guarantee cases for the producer concerned. Instead they refuse that there is a defect or that it is a defect comprised by the guarantee.
If it is truly a false guarantee which has been prepared and delivered by the seller, neither the producer nor a Danish importer/dealer can be held responsible for the contents of the guarantee. In that case you must contact the seller and invoke your claim against the seller.
In cases where a Danish importer/dealer rejects a foreign guarantee for one of the reasons mentioned above, we recommend that you contact the European Consumer Centre for additional guidance.