Guarantee

What rules apply when you buy goods in other EU-countries? Can you have the goods repaired in Denmark if there was a guarantee accompanying the goods at the time of purchase? It is important that you, as a consumer, know what your rights are, in case goods that you bought abroad goes into pieces.

What is a guarantee?

A guarantee is a voluntary obligation which a seller or producer may typically accept on a sale of goods. According to Danish law, the guarantee must give you as a consumer som...

What does a guarantee cover?

You are not entitled to a guarantee on your goods. A guarantee is an extra service which is typically offered by the seller or the producer voluntarily.

What is a price guarantee?

The object of a price guarantee is typically to ensure that the consumer can obtain payment of the price difference if she can buy the goods cheaper elsewhere.

What statutory requirements apply to the use of guarantees?

First, the guarantee must set out clearly and explicitly what it comprises/covers. In addition, information needed to exercise the guarantee must be stated, in particular information about the duration of the guarantee, its geographical scope and the name and address of the issuer of t...

How do you exercise a guarantee?

If you are unlucky and your product goes to pieces or otherwise does not meet your expectations, you must first and foremost read the guarantee conditions and contact the person or the place stated in the contact information in the guarantee.

Foreign guarantee rejected in Denmark?

Some consumers are rejected by the Danish importer/dealer when, based on a Europe guarantee or the like, they want goods bought abroad to be repaired. In some cases this happens even though it appears directly from the written guarantee that the goods can be handed in for repair in Den...

Help from the European Consumer Centre

If you need an assessment of the content of your guarantee, or if you cannot contact or get a response from the guarantor, you can contact European Consumer Centre Denmark. We have also collected a body of good advice about guarantees to help you.

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The Danish Competition and Consumer
Authority The Danish Consumer Ombudsman

European Consumer Centre Denmark offers free advice for the consumers regarding purchases in other EU-countries.
The centre is funded by the Danish Competition and Consumer Authority and the European Commission.

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