Goood advice on consumer rights

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Do you know when you are entitled to a product exchange or to get your money back? Or when the vendor is entitled to reject your claim? Find help in the Sale of Goods Act Guide, which explains the Act in nine short points.

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Consumer rights

Keep the receipt
Always keep your slip or receipt from a purchase.
Complain as quickly as possible
Complain to the vendor in cases where there are e.g. manufacturing defects.
Your claim rights
If the product is defective, you may have it exchanged, repaired, or you can have your money refunded.
Examination fee
Under certain conditions, the vendor is entitled to claim a fee if the product turns out not to be defective after all.
If the vendor rejects your claim
If the vendor rejects your claim, you may complain to the Consumer Complaints Board.
No right of cancellation
Unless otherwise agreed, you cannot cancel a purchase made in a shop.
Two-year right of complaint
The salesperson must respond to your complaint throughout the period irrespective of the party on whom the burden of proof rests.
Only 1-2 repairs
Normally, the vendor may exchange or repair a product not more than twice. After that, you are entitled to a refund.
Guarantee is best
A guarantee must set you in a better position than the Sale of Goods Act. The Sale of Goods Act is always applicable.

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The Danish Competition and Consumer
Authority The Danish Consumer Ombudsman

European Consumer Centre Denmark offers free advice for the consumers regarding purchases in other EU-countries.
The centre is funded by the Danish Competition and Consumer Authority and the European Commission.

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