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Consumer rights

What to do if goods are faulty, and how to claim under the guarantee when the goods were purchased in another EU country. More information about your rights regarding complaints and guarantees.

 
Goood advice on consumer rights
Do you know when you are entitled to a product exchange or to get your money back? Or when the vendor is entitled to reject your claim? Find help in the Sale of Goods Act ...
What rules apply when you buy goods in other EU-countries? Can you have the goods repaired in Denmark if there was a guarantee accompanying the goods at the time of purchase? It is important that you, as a consumer, know what your rights are, in case goods that you bought abroad goes ...
What rules apply when you buy goods in other EU-countries? To whom do you complain if the goods break down? Cross border shopping within the EU is becoming more and more widespread. It is therefore important that you, as a consumer, know what your rights are, in case goods that you ...
 
 

About European Consumer Centre Denmark

European Consumer Centre Denmark offers free advice for consumers regarding purchases in other EU-countries.
The centre is funded by the Danish Competition and Consumer Authority and the European Commission.