Consumer rights

What to do if goods are faulty, and how to claim under the guarantee when the goods were purchased in another EU country. More information about your rights regarding complaints and guarantees.

Goood advice on consumer rights

Do you know when you are entitled to a product exchange or to get your money back? Or when the vendor is entitled to reject your claim? Find help in the Sale of Goods Act Guide...

Guarantee

What rules apply when you buy goods in other EU-countries? Can you have the goods repaired in Denmark if there was a guarantee accompanying the goods at the time of purchase? I...

Right of complaint

What rules apply when you buy goods in other EU-countries? To whom do you complain if the goods break down? Cross border shopping within the EU is becoming more and more widesp...

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The Danish Competition and Consumer
Authority The Danish Consumer Ombudsman

European Consumer Centre Denmark offers free advice for the consumers regarding purchases in other EU-countries.
The centre is funded by the Danish Competition and Consumer Authority and the European Commission.

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Let Howard, the personal shopping assistant, examine a web shop before you buy.

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