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How to complain

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If you wish to make a complaint to European Consumer Centre Denmark, you can use the online complaint form at the bottom of this page. However, it is important that you have contacted the seller first.

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Always contact the vendor first

  • If you discover a defect or deficiency in a product you have purchased, always contact the vendor.
  • Send a letter, a fax or an e-mail and explain your reasons for complaining.
  • Send copies of the receipt of purchase, warranty or similar evidence and ask what the vendor intends to do to rectify the problem.
  • Request a response within a set period of time, for instance two weeks. For the sake of evidence, it is important that you file your complaint in writing.

Contact European Consumer Centre Denmark if you cannot resolve the issue with the vendor

If you are unable to come to an agreement with the business operator, you can contact European Consumer Centre Denmark.

We recommend that you use our electronic complaint form. This ensures that we have the information we need to process the case as quickly as possible.

The form is simple to use:

  • Open the complaint form below
    The form requires Adobe Acrobat Reader 8.1.2, or a newer version. If Adobe Acrobat Reader is not installed, you can download the programme free from Adobe's website.
  • Select a language
    You can select your preferred language for filling in the form. It would help us if you fill in the form in English where possible (you can still select Danish as the preferred language for the form even though you fill in the boxes in English).
  • Fill in and send the form
    Fill in the form as accurately as possible and attach all the relevant documents. When you have double checked that all the information is correct, send it direct to our case processing system by pressing the "Submit complaint” button on page 1 of the form.
  • The reference number confirms receipt
    When a reference number appears on the screen, you will know your complaint has been registered.
  • Keep a copy of the complaint
    You can save a copy of your complaint by using the "file/save as" function in Adobe Acrobat Reader.  

Submit complaint (pdf)

 

 
 
About European Consumer Centre Denmark

European Consumer Centre Denmark offers free advice for consumers regarding purchases in other EU-countries.
The centre is funded by the Danish Competition and Consumer Authority and the European Commission.

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