Misunderstandings of Denmark’s Sale of Goods Act

Article

It is not always easy for consumers to understand the many terms and provisions in the Danish Sale of Goods Act. Check the true and false list, you might find the answer to your question.

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Complaints

False: The consumer says that a purchase made in a shop always comes with the right to return and that you can always get your money back.
True: When the consumer makes a purchase in a shop, there is generally no right to return. However, many shops offer a right to return or exchange for a limited period of time as a service.
False: The same product that the consumer has just purchased is sold at a lower price in another shop and the consumer wants the difference in price paid out in cash.
True: In Denmark, we have free pricing on most products. This means that the vendor may choose the price of the product. It is entirely up to the consumer to study the market and find the least expensive place to shop.
False: Right of complaint and guarantee are the same thing.
True: There is a difference between right of complaint and guarantee. The words “right of complaint” and “guarantee” are often used indiscriminately, which is unfortunate as they are legally not the same. “Right of complaint” is the right the Sale of Goods Act gives the consumer to file a complaint concerning a defect in a product for up to two years after delivery, while “guarantee” is something extra, which the vendor, manufacturer or agents promises the consumer.
False: The consumer believes that it is always possible to complain about a defect in a product.
True: It is important that the consumer files a complaint as soon as possible after the defect has been discovered. If the consumer waits too long to complain, it can be more difficult to determine whether the defect was present at the time of delivery. The Sale of Goods Act states that a buyer who does not file a complaint within a reasonable period of time after discovering a defect can lose the right of complaint. So the consumer can lose his or her right of complaint even though the two-year period of complaint has not yet expired.
False: The consumer believes that it is always possible to file a complaint for a product in the shop where the product was purchased.
True: If the shop where the product was purchased has been sold, the consumer cannot raise any claims against the new owner of the shop unless the previous owner’s obligations have been transferred to the new owner.
False: The vendor is bound by the price in an advertisement, even if the price is wrong.
True: A price in an advertisement and the like must be correct and must correspond to the photo of the product. But the price information in advertisements, catalogues, etc. is not binding.

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The Danish Competition and Consumer
Authority The Danish Consumer Ombudsman

European Consumer Centre Denmark offers free advice for the consumers regarding purchases in other EU-countries.
The centre is funded by the Danish Competition and Consumer Authority and the European Commission.

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