Complaints

Here you can find help with what to do if you wish to make a complaint. You will find an online complaint form, an explanation of when you can use the Danish and European small claims procedures, and other information.

Complaints in Denmark

A list of boards, associations and appeals boards you can contact if you need information about complaint options or would like a complaint dealt with. Some of the bodies on th...

How to complain

If you wish to make a complaint to European Consumer Centre Denmark, you can use the online complaint form at the bottom of this page. However, it is important that you have co...

Small claims procedure in Denmark

Having a dispute resolved in court does not necessarily need to be a troublesome, long and expensive process. In Denmark, there is currently a special procedure for the process...

Terms of Complaint

Your complaint can be heard only if you have a claim in civil law that can be settled by a sum of money. Complaints concerning poor service, behaviour, marketing etc. cannot be heard. Nor can you be reimbursed for carriage or the time you may have spent on your complaint.

Misunderstandings of Denmark’s Sale of Goods Act

It is not always easy for consumers to understand the many terms and provisions in the Danish Sale of Goods Act. Check the true and false list, you might find the answer to your question.

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The Danish Competition and Consumer
Authority The Danish Consumer Ombudsman

European Consumer Centre Denmark offers free advice for the consumers regarding purchases in other EU-countries.
The centre is funded by the Danish Competition and Consumer Authority and the European Commission.

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